Top critical review
1.0 out of 5 starsIssue is with Amazon, not the CPU.
Reviewed in the United States on May 16, 2020
Let me first disclaim that my 1-star negative review is not directed towards the Ryzen 3900x CPU, as I have not even got to the point of even trying out this CPU yet! My issues are directed towards Amazon and how they are handling their products.
I have been working with computers nearly my entire life, I am in my 30s now and begun as far back as I can remember at least 4 years old, I am no stranger to installing hardware and no stranger to fiddling with hardware either, I have been an intel loyalist for the better half of ten years due to issues I always ran across in the mid-2000s with AMD.
Any product I got AMD related I had issues and issues and issues with, which is why I made the swap to intel originally years back, to avoid issues, so I was not on good terms with AMD when swapping from intel back to AMD with the Ryzen 3900x, I figured though I would give it a chance, on first glance the CPU looked good, although I did not take a detailed look before installing, as the box was shrink wrapped(poorly mind you). The CPU installed fairly simply, the computer booted up as normal, posted and went straight to bios, this is where my problems started, I noticed the CPU temps in the BIOs was a little high, which I googled to find an avg, my thermals were much higher than the avg thermals for this CPU idling in the bios, considering all fans and everything else was running properly. I shut down the computer, checked everything, decided to start it back up and check bios and settings, everything was as it should be, so I decided to install windows, in my process of installing windows I received a BSOD that was hardware (CPU) related, I shut down the computer, and decided to remove the CPU and inspect/reapply thermal paste, this is where I began to notice issues with the processor.
Upon the removal of the processor, and cleaning the thermal paste, I noticed thermal paste was trapped between the chips lid and the chips board, upon further inspection I noticed the epoxy used to attach the lid to the board was very shotty and off(pictures included) the epoxy is not even with the lid/chipboard and the chips lid is not flush with the chips board as it is with any other proc. Now I am under the assumption that the proc I received was a refurbished being sold as "New". While taking pictures is when I noticed the edges of the proc look as they have wear and tear and looked damaged, after making note of this my friend and I have done research and found that other people were receiving(not just AMD but also Intel products) refurbished products that were being sold as new, or incorrect products or no products at all, this is highly unacceptable. I am under the belief that I received a product sold to me "new" when in reality it was a delided/refurbished product. I am writing this review to warn others of what seems to be amazons shady practices and to be careful, inspect your products ASAP and be prepared to return the product.
I initially am requesting a full refund, I do not want to return this product and to be shipped another from amazon, I will risk the current pandemic to go to micro center, with my story mind you, to buy one that is 100% not false advertised. If Amazon wants to tug me around and play hide and seek support, I will be forced to chargeback, although luckily amazon is very good as refunds so I expect not to have any issues with returning this product and getting my money back.
