Amazon.com: Customer reviews: ASURION 4 Year Laptop Accident Protection Plan with Tech Support for Laptops $900

Top positive review

Easiest and most helpful protection plan I have ever used.

Reviewed in the United States on May 1, 2022

My Asus Zenbook had a screen malfunction after a couple of years. Since it was still within my protection period I filed a claim. They sent a box with a printed shipping label. It arrived after just a couple of days. The instructions were easy to follow to ship it back to them. I dropped it at a UPS drop on the 18th. I was told at the UPS drop that it would be picked up the next day by UPS. It was received by the 20th. I received regular updates via text and email to advise of the status of the repair. They did have to order a part which took them less than a week to receive. After receiving the part they determined my Zenbook was beyond repair and I received an amazon gift card for the purchase price of my Zenbook that day via email. This was the 29th. I always get a protection plan and have had to file claims with Geek Squad, & several manufacturers protection plans in the past and this was the easiest by a long shot! I will definitely use them again!

One person found this helpful

Top critical review

All critical reviews›

Mahesh Rathi

Useless and horrible service

Reviewed in the United States on March 25, 2020

I purchased a refurbished MacBook in October 2019 and purchased a 4 year warranty (this product). In march 2020, the charger/adapter broke - so I search for this warranty information. i went to the website to start a claim, but the website throws errors "Something went wrong...". I then call the number, get a representative, who collects all the info and tells me to hold. After 20 minutes of music playing, another representative comes and talks to me like this is afresh call. Same thing, she collects all the info again from me and tells me to hold. After about 10 minutes - I hear back the main menu message - like I just dialed in. not sure how to get any assistance.

Hoping that this review may get their attention.

Thanks

64 people found this helpful

Sort by

Filter by

1,134 total ratings, 94 with reviews

There was a problem filtering reviews right now. Please try again later.

From the United States

Mahesh Rathi

Useless and horrible service

Reviewed in the United States on March 25, 2020

Verified Purchase

64 people found this helpful

Helpful

Woodsedge57108

No confirmation or communication after order.

Reviewed in the United States on March 28, 2020

Verified Purchase

I have used Asurion a number of times with my Verizon cellphone, and service was great. However, when I purchased this on Amazon for my laptop, I got an order number but no information on my policy, how to file a claim, what the coverage was, etc. Both my laptop and the Addition policy were POSs.

25 people found this helpful

Helpful

Rebecca W.

Easiest and most helpful protection plan I have ever used.

Reviewed in the United States on May 1, 2022

Verified Purchase

One person found this helpful

Helpful

S. Harvey

Yes you are covered, but...

Reviewed in the United States on September 22, 2020

Verified Purchase

This review is specifically for using Asurion coverage on a failed laptop computer. I've used Asurion on other failed electronics without any issues.

The good: at the end of the day, I did receive a credit (Amazon gift card) for the purchase price of the computer (not including tax). Also, this computer failed during the one-year manufacturer warranty. The manufacturer (Dell) was not going to cover it, but Asurion stepped in, coordinated with Dell, and covered it under their policy.

So, why the 3 star review? I started my claim on 8/10 and received my credit on 9/21. That length of time without a computer is an eternity. This includes at least a dozen calls and hours of my time on the phone with Asurion to keep the process moving, or it would have undoubtedly taken longer.
Also, you do not get tax back. I asked Asurion about this (their documentation states that you will be refunded the purchase price plus sales tax), and their response was "take that up with Amazon."

So, yes you are covered, but have a back-up plan in place so you can function without a computer for over a month.

14 people found this helpful

Helpful

Michael Collins

Laptop repaired in 7 business days, with extra RAM

Reviewed in the United States on September 26, 2021

Verified Purchase

I have a 15” Dell XPS 2-in-1 (9575) that had failed to display anything on boot. Filed a claim and received a shipping box. Didn’t get around to mailing it til a Saturday. They received it Monday, repaired it Tuesday, and had it back to me that Wednesday.

Extra RAM: My laptop is similar to a modern smartphone, where everything is soldered in place. When I sent it in, it only had 8 GB of RAM (non-upgradeable), but when I received it, it now had 16 GB of RAM. Maybe it’s easier to just have one part for repairs instead of two, but I certainly appreciate the upgrade. Now, normally this would cause issue’s with Windows, as it knows that’s not the motherboard the software is linked to, but they had the foresight to wipe Windows (something I had already done before I sent it in), and register a new key. Pretty exemplary. Highly satisfied.

One person found this helpful

Helpful

Todd L Bevill

Outstanding Service

Reviewed in the United States on December 29, 2021

Verified Purchase

This was an extended warranty we bought through Amazon for our daughter’s LG laptop. Presented a claim and within one week the entire matter was resolved. Kept us completely updated during the claim process. Great service.

One person found this helpful

Helpful

Patricia

Amazing

Reviewed in the United States on December 22, 2021

Verified Purchase

So very glad we had insurance!!! Claim handled and laptop fixed and returned faster than I ever imagined!!

One person found this helpful

Helpful

J Cohen

Shockingly fantastic service on an Apple MacBook 2020

Reviewed in the United States on October 22, 2021

Verified Purchase

Exceeded wildest expectations. Got the shipping box out to me quickly and turned the repair in 2 days. Unbelievable. Thanks!

One person found this helpful

Helpful

Markell Swatt

Worth every penny!

Reviewed in the United States on July 21, 2020

Verified Purchase

Best protection plan I’ve ever paid for. Unlike their service with phone companies. I was able to contact someone to have my computer repaired. A kit was sent out in a timely matter and updates are text to you. My computer was unable to be fixed and a gift card was given to me to replace my computer for the price I paid which was a huge blessing!

2 people found this helpful

Helpful

Alexander Malynn

Graet for when I get drunk and spill stuff on my laptop

Reviewed in the United States on July 23, 2019

Verified PurchaseEarly Reviewer Rewards(What's this?)

Great product

8 people found this helpful

Helpful

Questions? Get fast answers from reviewers

Need customer service? Click here

‹ See all details for ASURION 4 Year Laptop Accident Protection Plan with Tech Support for...

5 star		78%
4 star		8%
3 star		5%
2 star		1%
1 star		7%

ASURION 4 Year Laptop Accident Protection Plan with Tech Support for...

›

Customer reviews

Customer reviews

ASURION 4 Year Laptop Accident Protection Plan with Tech Support for Laptops $900 - $999.99

Top positive review

Top critical review

There was a problem filtering reviews right now. Please try again later.

From the United States

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

Questions? Get fast answers from reviewers

ASURION 4 Year Laptop Accident Protection Plan with Tech Support for... › Customer reviews

Customer reviews

ASURION 4 Year Laptop Accident Protection Plan with Tech Support for Laptops $900 - $999.99

Top positive review

Top critical review

There was a problem filtering reviews right now. Please try again later.

From the United States

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

Questions? Get fast answers from reviewers

ASURION 4 Year Laptop Accident Protection Plan with Tech Support for...

›

Customer reviews