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  • ASURION 3 Year Floorcare Extended Protection Plan $350-399.99
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Customer reviews

4.6 out of 5 stars
4.6 out of 5
2,709 global ratings
5 star
81%
4 star
9%
3 star
5%
2 star
1%
1 star
4%
ASURION 3 Year Floorcare Extended Protection Plan $350-399.99

ASURION 3 Year Floorcare Extended Protection Plan $350-399.99

byASURION
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Top positive review

All positive reviews›
John Hagler
5.0 out of 5 starsRobot vacuum fixed
Reviewed in the United States on September 15, 2020
Don’t normally buy insurance products, but i had a prior robot vacuum die an early death so i purchased a warranty. Well my robot vacuum broke. I contacted Asurion and the proces was easier and way faster than expected. I’m not a review person, but i felt they deserved it! Way to go Asurion.
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10 people found this helpful

Top critical review

All critical reviews›
Mike Christensen
1.0 out of 5 starsWarning: Does not cover Roomba vaccuums!
Reviewed in the United States on December 3, 2020
So, I almost never buy extended warranties but I've had Roombas in the past that broke, and this plan was only like $30 bucks so I figured why not. Later, I get an email saying "Your Amazon Purchase is Protected!" or some such thing. No where on the Email did it say anything about a Roomba and the Roomba invoice didn't even mention the extended warranty. I decided to file a "test claim" just to see what the process was like. When you go to their site, it asks for the Order Number. I paste that in from the email, and it asks me to login to my Amazon account which I do. It pops up and says "Hey is this for your Roomba such and such?" and I hit yes. Next, it says "Let's identify your product" and I'm like uhh dude you just told me, it was for the Roomba. So I type in "Roomba" and then it asks for the product type. The only option is "Battery charger". So at this point, I'm questioning if this warranty even covers the Roomba I bought. So I click on the little Chat agent icon and talk to someone.

After checking the order number, he's like "Yea you bought the wrong warranty, you need such and such protection plan". Uhh, I literally just clicked Add to Cart on the Roomba and it popped up asking if I wanted to purchase a 3 year protection plan and I said yes. I didn't choose anything. You just sold me the wrong thing. In the end, I decided to just get a refund for the protection plan and luckily that was a pretty easy process (just a few mouse clicks).

At this point, I'm curious how many people buy these extended protection plans off Amazon and only figure out it's the wrong one when they go to file a claim. Pretty sweet deal for Asurion! Don't file a claim, they get $30 bucks. Do file a claim? They just say you bought the wrong plan and they keep your $30. I want to run a business that just gets free money from people too! Complete and utter scam, and Amazon and Asurion needs to be held accountable for linking the wrong protection plan to products.
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73 people found this helpful

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From the United States

John Hagler
5.0 out of 5 stars Robot vacuum fixed
Reviewed in the United States on September 15, 2020
Verified Purchase
Don’t normally buy insurance products, but i had a prior robot vacuum die an early death so i purchased a warranty. Well my robot vacuum broke. I contacted Asurion and the proces was easier and way faster than expected. I’m not a review person, but i felt they deserved it! Way to go Asurion.
10 people found this helpful
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Pat Franks
5.0 out of 5 stars Great Relief
Reviewed in the United States on March 12, 2022
Verified Purchase
Approximately 17 months ago, we purchased a Robot Vacuum off of Amazon and I also purchased the Asurion Service Policy along with it. Fast forward to late February this year, when we started having issues with it. Contacted the manufacturer and worked with them over several days trying to fix the problem and ultimately were told I needed to send it in for repairs. In talking with them, I learned the repairs and shipping would be over half what a new unit would cost and I wasn't very happy. My wife and I talked about it and she was surprised I hadn't purchased the service policy on it, since I normally did, when lead me to do some research on why didn't us. And after stumbling around, I discovered I had purchased the Asurion policy. So I gritted my teeth and called Asurion to start the laborious process of getting them to take care of it. BOY, was I surprised at how easy it was. I went to their website and followed the instructions and soon on a chat program with one of their specialists, who was EXTREMELY helpful, friendly and easy to deal with. I was assured they would take care of it quickly. Within minutes they send me the paperwork to talk the unit to the local UPS store to be shipped back for the repair. It took about a week for the until to get into their service department and I received communications from them at each step and was fully aware of the status each day. Early this week, I received notice they were waiting on a part for it and thought how long would this take. Within days, I received another indicating the part had arrived (that quickly???) and they were in the process of completing the repair. THE VERY NEXT DAY, I received another email saying the repair did not work and they were refunding me the full purchase price of the unit, minus tax and cost of the service policy. I was completely surprised at the ease and complete satisfaction of how Asurion backed their service policy. As to the refund, they refunded me via an Amazon Gift Card, which I quickly added to our account and will be using it for paying for the multiple purchases we process weekly via Amazon. I have purchased extended warranties for over 50 years and experienced agony at times getting companies to back them. This was the first that did it BEYOND my expectations. I highly recommend Asurion due to price, ease of processing the claim and ultimately for standing behind their word and making us happy.
One person found this helpful
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Scott Abbott
5.0 out of 5 stars Refunded no problem.
Reviewed in the United States on December 8, 2019
Verified Purchase
Purchased a Roomba 960 with this protection plan. Took a couple of uses to realize this model is garbage, so I’m sending back and this company issued my refund with out any hesitation.

So I don’t know if the warranty is any good or not, but I’ll definitely use this company again if needed.
9 people found this helpful
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SherryM
5.0 out of 5 stars Great Company to deal with
Reviewed in the United States on February 1, 2022
Verified Purchase
Definitely a good thing to have! I had to use this warranty only once for a $600 item and was soooo impressed with the ease and speed in which the replacement was made that it made me a believer! Great job Assurion, I will be a repeat customer; just wonderful to have the peace of mind when making a large purchase, totally complementing Amazon's fantastic customer service! Yes it covers from the date of purchase but so what? In this case the product has a one year warranty so I get a 2 year extended warranty. Just go with your gut, buy the warranty on this expensive item. I will!
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CLK
5.0 out of 5 stars So glad I purchased
Reviewed in the United States on April 22, 2022
Verified Purchase
Bought my Roborock 2019. Loved it by the way! And then she stopped charging without yelling an error at me over & over and over. Called up Asurion, printed a label, within days my Roborock was deemed unrepairable so Asurion send me a Amazon gift card for my full purchase price. This all happened in just under a week. Just ordered a new vacuum with a new Asurion policy. Could not be happier.
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Rita Martin
5.0 out of 5 stars AWESOME
Reviewed in the United States on October 8, 2021
Verified Purchase
Asurion was purchased on 09/15/2019 for coverage on a Bissell Crosswave. In September of 2021 it stopped working. I contacted Asurion and was given instructions for free shipping to send the unit to them.
I was given several updates as they waited for parts, within a two week period the unit was back to me to me working and looking like new. I wish to thank the staff at Asurion for "excellent" service.
Rita Martin
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Osbornchic
4.0 out of 5 stars It’s a protection plan like the rest
Reviewed in the United States on July 26, 2019
Verified PurchaseEarly Reviewer Rewards(What's this?)
I like Asurion protection plans and have used them before. I haven’t had to use this one yet, but they all work pretty much the same way. You just have to watch out and be prepared for a deductible.
6 people found this helpful
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Ivan Axelson
5.0 out of 5 stars they kept their word
Reviewed in the United States on February 22, 2022
Verified Purchase
I have had a Asurion protection plan before and was very happy with the service. They repaired my robot vac and sent it back quickly and when one item was unrepairable I received a full value refund on the item. A very satisfied customer.
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viviana
5.0 out of 5 stars So glad I had it!
Reviewed in the United States on January 27, 2022
Verified Purchase
I usually don’t buy insurance for products. I am so glad I did! After 1 year of using my deebot it just stopped working. I submit the claim and they refund the money I paid for the deebot. I am very happy Asurion that I will buy it again.
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KING PARKER
5.0 out of 5 stars Well worth the Money
Reviewed in the United States on March 14, 2022
Verified Purchase
I Recently had Problems with My Vacuum that I use for our Cleaning business. Because we Purchased the Protection plan I was able to call Make a Claim, Send the Vacuum back and get a gift card for the total and buy a new Vacuum. Definitely worth it
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