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About Adam Timm
Adam Timm is a training instructor and culture change consultant for the 9-1-1 industry. Adam spent over a decade as a 9-1-1 operator for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his training company, "The Healthy Dispatcher," to bring tools for resilience to this challenging profession. Participants praise his energetic and interactive presentation style, calling his sessions "an awesome learning experience," "captivating, thought-provoking," "amazing," and "incredibly engaging."
Adam is the author of three books, including the #1 bestseller, "Stress Is Optional! How to Kick the Habit," the popular, "Dispatcher Stress: 50 Lessons on Beating the Burnout," and "People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change." Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.
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Written by a former 9-1-1 dispatcher with the Los Angeles Police Department, the tools are tried and true. A short and accessible read, this book is found in 9-1-1 centers all across the country, praised for its easy-to-use takeaways and relatable voice. Perfect for reading while at the console. The primary author, Adam Timm, spent over 10 years as a 9-1-1 dispatcher and grappled with years of burnout before finding a way out. He now travels around the country offering training classes and consulting services through his company The Healthy Dispatcher.
The vast majority of 9-1-1 communications centers grapple with the same problems, year-after-year: high turnover, low morale, mandatory overtime. Leaders at certain centers have opted for a different approach, breaking years-long cycles and closing the revolving door. These exemplary centers have reduced sick time usage by over 50%, halved overtime spending, and improved trainee success rates by 60%. They have gone from an average of 40% turnover to virtually eliminating turnover.As complicated and overwhelming as the 9-1-1 industry’s challenges may seem, their solution is deceptively simple.
This book, based on dozens of interviews with managers, directors and supervisors from centers across the United States, offers an accessible blueprint for any center looking to make a positive change. The problems are universal, and so are the solutions.
Praise for Adam Timm's work:
“Adam Timm’s energy about positive change for the 9-1-1 industry is infectious. Talking with him you can feel the importance he places on making this profession better. He shows through powerful examples the best of what he has seen from centers across the country so we can learn from them."
~Don Jones, Dispatch Manager, Sonoma County Sheriff, Santa Rosa, CA
“Adam’s laser focus on improving the mental and in turn, physical working conditions for the nation's 9-1-1 emergency telecommunicators is second to none. His personal experiences in the industry, together with his motivational approach, can help any center and 9-1-1 leader push from the depths of burn-out to the heights of positive performance and career success.”
~Chris Campbell, Communications Administrator, Falmouth Communication Center, Falmouth MA
"Our center had just gone through a significant culture change, and we were looking for a training experience that would help us take further strides in this positive direction. Adam’s training did this. Not only did it reinforce the changes we made, it provided additional tools so our staff could sustain these changes. It was transformative."
~Monica Million, ENP, Executive Director, Colorado 911 Resource Center ; President, NENA
Over time, these hormones, which are toxic when the body is subjected to them over long periods of time, cause the body to break down. High blood pressure, acid indigestion, forgetfulness, a short temper, insomnia, fatigue, frustration, and a general feeling of discontent are just some of the symptoms of a body overdosing on stress hormones.
But it doesn't have to be this way. We can change the way we relate to the things that stress us out. We can rewire our habitual patterns of thinking and choose a life of less stress. We can realize the truth that Stress is Optional.
In this life-changing book, meditation coach and stress relief specialist Adam Timm provides easy and accessible exercises to see through your stress, giving you powerful techniques and tools for:
Awareness: Find out what chronic stress is and how it impacts the body
Understanding: How is chronic stress affecting your life?
Action: Take action to change your relationship with daily stressors so that they no longer push you around.
If you're sick of feeling out of control and out of time, this book will give you your life back.
Features "See Through Your Stress" activities at the end of each chapter, a Practice Guide that gives you everything you need to kick your stress habit, along with inspiring quotes, powerful stories, the latest research on the toll that chronic stress takes on the body.