Top critical review
Problems with product developing a mildewy odor after several uses
Reviewed in the United States on December 26, 2019
Both jars that I purchased from Amazon had the same problem-- they developed a mildewy odor after being used several times. They were definitely authentic jars- they passed all the over-the-top authenticity safeguards. The first jar I kept in the shower and I thought that perhaps water getting into the product was the source of the unpleasant, mildewy odor it developed after a few uses. Then I ordered a second jar, and kept it in my bathroom cabinet, and was extremely careful to only ever use the spatula and never let water enter the jar-- and the same thing happened. I don't know if it's due to the way this is stored or shipped-- maybe something to do with extreme temperature changes? It's unfortunate because this product is lovely to use, has a pleasant, mild scent, and removes makeup very effectively-- but I just can't deal with the off-odor that it develops.