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About Charles Henson
Charles Henson is a managing partner of Nashville Computer, the premier cybersecurity & IT services firm in Music City. He was featured in Cyber Crime; a documentary made for Amazon Prime. He is an international best-selling author and is often featured in industry publications. He has appeared on the cover of ChannelPro Magazine. An in-demand speaker, he’s appeared at business venues around the country, including Chicago, San Antonio, New York, Los Angles, and on many stages in between.
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The unfortunate truth is some MSPs' credentials and backend access are available today for sale on the dark web. Small business owners can't afford systems to protect themselves and their clients that cost hundreds of thousands of dollars. That’s why MSSP Playbook is vital. It will walk you through what Charles’ company has done, as well as how he’s worked with other MSPs in building out a security stack. You’ll learn how to vet those essential security vendors, what dangers to look out for, and how to eliminate the need to hire a six-figure security engineer and instead find a strategic partner who has already hired, trained and staffed the Security Operations Center (SOC).
But this convenience has also come with a price. New technologies (and our dependence on them) have introduced a number of new challenges and threats that, if not addressed, can bring even the most successful company to its knees in a moment. That is why this book is so important for any CEO or business executive to read.
We are living in a world where the ancient concept of 'only change is constant' still rules - perhaps nowhere is this more important than in the world of computers. Add to this the necessity to keep our businesses functioning at an efficient level of productivity, and you have a major requirement for computer expertise on demand. In fact, hiring the wrong computer expert or consultant in business, however well intended can easily spell disaster.
Technology is a vastly powerful tool; but if you don't know how to apply it properly, you could end up like the Indian chief who, when given a brand new car, hitched up his trusted old team of donkeys to pull it along as his new mode of transportation, grossly ignorant of the power he had available to him with a single turn of the key. This book and the IT consultants you are about to meet, hold that key.
This book features proven secrets and strategies on maximizing efficiency, security and employee productivity and profits from some of the world's leading IT entrepreneurs. The authors of The Business Owners Guide To I.T. and All Things Digital have extensive experience and background related to the epic changes that today's digital world has affected each of us. The 22 co-authors of this book are some of the top minds within the I.T. industry, all of whom are currently serving small to midsize businesses throughout the U.S. and Canada.
The technology industry is ever changing, and growing at such a rapid pace, that most business owners can’t keep up with all the latest whiz-bang gadgets, alphabet soup acronyms, and choices available to them. Plus, many of the “latest and greatest” technological developments have a shelf life of six months before they become obsolete or completely out-of-date. Sorting through this rapidly- moving mess of information to formulate an intelligent plan for growing a business requires a professional who not only understands technology and how it works, but also understands how people and businesses need to work with technology for progress.
Unfortunately, the complexity of technology makes it easy for a business owner to fall victim to an incompetent or dishonest computer consultant. When this happens, it creates feelings of mistrust toward all technology consultants and vendors, which makes it difficult for those of us striving to deliver exceptional value and service to our clients.
Therefore, my purpose is to not only give you the information you need to find an honest, competent computer consultant, but in doing so, to raise the standards and quality of services for all consultants in my industry.
I certainly want your feedback on the ideas in this book. If you choose a Cloud Integrator as I’ve outlined and they work, please send me your story. If you’ve had a bad experience, I want to hear those horror stories as well. If you have additional tips and insights that we haven’t considered, please share them with me. I might even use them in a future book!
Again, the more aware you are of what it takes to find and hire great consultants in every aspect of your business—not just technology—the stronger your business will become. I am truly passionate about building an organization that delivers uncommon service to my clients. I want to help business owners see the true competitive advantages technology can deliver to your business, and not just view it as an expensive necessity and source of problems.