I was a long time fan of DeWalt having owning several power tools so it was a simple decision to buy this set of 192 items in February. On April 7, I needed the 1/2" drive ratchet for a spring time repair and found it was defective right out of the box, the very first time I used it. It would not lock or stay locked when selected for removing bolts. The Amazon web page said it was sold by one company but they said they were not the party who sold it to me so I went back to Amazon.
I contacted Amazon and learned it was past the 30 day period so I had to take it up with DeWalt directly. As a consumer, it's not practical to evaluate or test all 192 items within the 30 day period to make sure they are not defective. Anyway, I had an unfinished job and a defective but brand new 1/2" ratchet driver.
I contacted DeWalt and they promised to send me a new one and noted "just this one time" despite the fact their literature says life time warranty. The "one time" probably meant free shipping but they acted like they were doing me a favor. Anyway, the best they could offer was for me to wait 10-14 days for a replacement. So why does it take DeWalt 10-14 days to replace it? It makes no sense and meanwhile, I don't have the tool I needed.
A word of caution on this 192 piece tool set is to either check everything before the 30 days is up or be prepared to wait up to 2 weeks to get a simple replacement. Otherwise you can get caught in the middle of a project and have to go out and buy a replacement to keep the project moving.
DeWalt quality and service was not what was expected from such a well known brand. I will not buy any more DeWalt product in the future.
| Manufacturer | Dewalt |
|---|---|
| Part Number | DWMT75049 |
| Item Weight | 37.1 pounds |
| Product Dimensions | 23.6 x 18.9 x 5.1 inches |
| Country of Origin | Taiwan |
| Item model number | DWMT75049 |
| Is Discontinued By Manufacturer | No |
| Color | Tool Set |
| Style | Mechanics Tool Set |
| Finish | Polished |
| Power Source | Not Electric Powered |
| Item Package Quantity | 1 |
| Head Style | Hex |
| Included Components | (1) 192 piece Mechanics Tool Set, (1) Carrying Case |
| Batteries Included? | No |
| Batteries Required? | No |
| Warranty Description | Limited Lifetime Warranty |
