Updated Review:
I recently used this Elmo while teaching a group of virtual students and it was sooo wonderful. I was able to show my book very clearly to my first graders and the picture had excellent quality. The online software worked seamlessly with my district laptop while I was on campus, so that was a huge plus. In order to make sure the Elmo “works” you need to hold down the circle button at the top of the camera for several seconds. After using this in a live teaching session, I would definitely recommend it.
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As an elementary teacher, I thought this Elmo was a dream come true bc you don't need to download any software onto the computer to use it and I loved the design. However, this Elmo has hardly worked. It won't turn on to project a picture. Very frustrating. It seems to have issues with discerning which camera to use, the webcam that came with my laptop, or the camera on the Elmo. I have watched all the youtube videos, read the instruction manual, called Amazon Customer Service for assistance. I was able to show the picture once while on the phone with the representative. I held down each of the two buttons on the Elmo for 30 seconds to get it to work. I'm at the point where I think I should return it. Maybe this one is defective or something. When I did get a picture for a few minutes, the picture quality was good. Otherwise, this Elmo is not easy to use, the camera isn't easy to detect, and the online software is glitchy at best.
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- NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included.
- COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
- EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
- EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
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