From a licensed medical professional's view, nothing the van driver did was legal, or would have been tolerated, even the ending of this film would have, at the very, very least, had him fired and blackballed.
That said, once I was able to put a couple of steps between what I know is legal, and the fun and the point of this movie, I found the characters likeable and quite lovable.
Jay's heart was in the right place, (his actions illegal. Sorry, had to say it), but the whole premise of the movie was to give our elders the respect and understanding they deserve and want.
Fun movie, a few surprises and twists, even a couple of lessons to be learned along the way.