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About Harry Paul
He has served as a senior vice president for The Ken Blanchard Companies, where he personally managed the speaking career of Dr. Kenneth Blanchard, co-author of The One Minute Manager.
Harry is co-author of six internationally best-selling business books including FISH! A Proven Way to Boost Morale and Improve Results, which is one of the best selling business books of all time. His latest book is Who Kidnapped Excellence?
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A powerful parable that will help you see your life and work in a new way.
It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager Mary Jane Ramirez, the challenge of bringing life back to her unenthusiastic and unmotivated team seems impossible, until she discovers an incredibly successful workplace down the street where the employees are so alive and passionate that people stop just to watch them work!
FISH! is the remarkable story of what happens when Mary Jane seeks the help of these unlikely business "experts" and learns their secret: four simple practices that, when applied daily, help anyone to be more energized, effective, and fulfilled.
Filled with inspiration and timeless wisdom that will resonate with anyone in any field or career level, it's easy to see why FISH! is one of the most popular business parables of all time. People in organizations around the world use its practical lessons to improve customer service, build trust and teamwork, bolster leadership, and increase employee satisfaction. They also use the lessons to strengthen personal relationships, fulfill lifelong dreams, and realize their ambitions.
FISH! will help you discover the amazing power that is already inside you to make a positive difference-wherever you are in life.
Based on a bestselling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom.
Fish! Tales focuses on diverse companies, such as a bustling Sprint regional customer service center, a quiet neuro-surgical unit at a major hospital, and a brilliant car dealership. It features dozens of short takesquick and easy ways to apply the Fish! philosophy right now. And it includes a detailed program with specific steps and action plans.
When Stephanie, a new manager, takes over from a wildly popular and now promoted boss, she is faced with the problem of how to keep spirits up in a corporate unit that has, frankly, started to get bored and cranky and revert to its old ways. But then she visits the amazing Taka Sushi (formerly Taka Teriyaki), with its lines of customers cheerfully waiting for hours to get in. Soon, she realizes that the way to keep her employees motivated and her customers delighted can be learned from a bunch of waiters who teach one another everything they need to know. And when she finds out just how the owner of Taka knew to switch her main bill of fare from teriyaki to sushi long before anyone else, what she really discovers is the secret of keeping your work fresh.
By applying the FISH! principles of Play, Make Their Day, Choose Your Attitude, and Be Present, FISH! for Life shows readers how to confront life's issues and to reach their full potential. With advice on such life issues as weight loss, personal finance, and relationships, the book is a road map for achieving personal happiness and well-being in all areas of life. After all, life shouldn't be work.
Transform Your Workplace!
Imagine a company where people are excited about coming to work and giving their best efforts every day. In this innovative and engrossing business parable, Harry Paul and Ross Reck show managers at all levels how they can immediately and easily increase productivity by tapping into the discretionary effort of the people who work for them. Starting from the most basic aspect of business reality—that people intentionally regulate the amount of effort they put into their jobs based upon how they feel they're being treated—the authors point out that the most important part of the job of every manager, team leader, supervisor, and executive is to treat people in such a way that they become excited about applying all their discretionary effort toward performing their jobs.
At the book's center is the story of Nancy Kim, a human resources director at a magazine that is struggling with all the problems associated with unhappy employees—low productivity and morale along with high absenteeism and turnover. After she openly challenges the CEO's new management-by-the-numbers system, she's charged with turning the situation around immediately. Filled with real-world studies, Instant Turnaround! shows anyone how to turn the workplace into a destination—a place where working hard feels like hardly working because it's engaging, enjoyable, and fulfilling.
The book begins with a crime being committed: Excellence (personified) has been kidnapped, and Leadership assembles Excellence’s team (Passion, Flexibility, Communication, Competency, and Ownership) and challenges them to work together to get their Excellence back.
And who is the culprit? Has Average kidnapped Excellence and replaced Excellence’s team with his own: N. Different, N. Ept, N. Flexible, Miss Communication, and Poser? A mysterious ransom note sparks the struggle between Average and Excellence.
Integrated into this tale of organizational excellence is the story of Dave, a delivery man. The kidnapping causes Dave to contemplate his own life and relationships in a way that makes the paths of personal and organizational excellence cross and intertwine. Who Kidnapped Excellence? is a parable that helps organizations and individuals achieve their best in every aspect of their lives.
Imagine a new kind of business model: one where caring for people is your capital investment and the returns redefine your bottom line.
REVVED! is the story of Katie Adams, an up-and-coming manager who's struggling to rekindle the enthusiasm and support of her team at work. When she's passed over for a long-awaited promotion, the message from her boss is clear: turn things around or get out.
But how? How do you inspire people to work harder, reach higher, and achieve more? How do you get them to support you and go above and beyond in everything they do? How do you get them to care?
You show that you care about them.
From the coauthor of FISH!, the bestselling book that put fun and passion back into the workplace, comes REVVED!-an incredible three-step program that helps you to maximize the returns that come from caring about your most important asset: your people.
Jump-start your passion and put yourself and your team on the road to real results:
- WIN THEM OVER: Release that reservoir of positive energy in people by listening to them and voicing your appreciation. When people know you care, they're excited about going the extra mile.
- BLOW THEM AWAY: Take that excitement to the next level by creatively recognizing and rewarding your people. They'll feel so good about going that extra mile, they'll look for every opportunity to do it again.
- KEEP THEM REVVED: Sustain that level of excitement indefinitely by consistently and sincerely maintaining positive, honest relationships with everyone you encounter.
Once you put this program into practice, you'll learn two very important lessons about caring: how huge the returns can be and how quickly your life can change for the better. So get ready, get REVVED!, and put your team on the road to high-speed success.
MORE ENERGY! MORE PASSION! MORE RESULTS!
Visit revvedbook.com to learn more about how you can create a high-performance team!