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About Jay Baer
He is President of the global consulting firm Convince & Convert, and has advised some of the most iconic organizations in the world, including Nike, Allstate, The United Nations, Oracle, and 35 of the FORTUNE 500.
A 7th generation entrepreneur, Jay is also an inductee into the CPAE Professional Speakers Hall of Fame.
He's an avid tequila collector and a certified barbecue judge, and recommends you enjoy both while reading his latest book, Talk Triggers.
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Blog postI have recorded nearly 1,000 podcast episodes. My team has created and produced more than a dozen separate shows for corporate clients and ourselves.
Here’s what I say whenever someone asks me if they should start a podcast:
Yes, if you think small enough.
Habitual and heavy podcast listeners regularly tune in to about 5 different shows per week. And while it’s true that the overall podcast listening audience is growing, it’s not doing so with great velocity.
T1 month ago Read more -
Blog postEarlier this year, we introduced you to a solution called accessiBe* that makes websites accessible with just a snippet of code.
We are proud users of accessiBe at Convince & Convert. The interface allows every visitor to a website with accessiBe installed to adjust website design, UI and accessibility to their specific needs.
I’m a big an of the solution. To give you an idea of what websites with accessiBe look like and how they help users with disabilities, I put togethe1 month ago Read more -
Blog postSince COVID-19 made its way around the world, work-from-home has become the new normal. For virtual companies like ours, it was an easy transition. There are only two differences: (1) all my in-person speaking events are now virtual and (2) those of us with school-aged children are usually working alongside them now. But with most […]
The post Reimagining Collaboration: Interview with Phil Simon appeared first on Content Marketing Consulting and Social Media Strategy.
2 months ago Read more -
Blog postAccording to the CDC, 26% of American adults are living with some type of challenge including visual impairment, hearing loss, motor skills problems, epilepsy, or cognitive disorders. This has HUGE implications for your website, from both a fairness and effectiveness perspective. Recently, my team and I were introduced to accessiBe, the easiest and best way […]
The post 5 Reasons to Use accessiBe to Make Your Website Accessible appeared first on Content Marketing Consulting and Social4 months ago Read more -
Blog postOnline reviews are more important than ever.
In fact, new research from the 2020 State of Reviews report by Podium confirms consumers are analyzing and reading reviews more than EVER before.
This makes sense.
We trust real people more than ever. And consumers trust companies and organizations less.
The pandemic has brought great uncertainty, and online reviews are the deciding factor when making the decision of whether to go to a local business, make a purchase5 months ago Read more -
Blog postThis post is based on a webinar I presented with my friends at Calabrio (a Convince & Convert Client)—get instant access to the webinar now —> A Happy Team Creates Happy Customers: A Success Guide for the New Era.
When it comes to customer experience during the pandemic, customers will not give you a “pandemic pass.” Yes, your business is facing unprecedented times. Yes, your employees are facing unprecedented times. Yes, your team is achieving new feats of productivi5 months ago Read more -
Blog postEvery year, countless companies create “best of” lists. There’s the best songs of 2020 (a classic). The best pork sausages of 2020 (yes, a real thing). The best sipping tequilas of 2020 (my personal favorite). The best paint colors of 2020. And now, of course, the best work from home tech gear of 2020.
So when we decided to do our own list of the best content marketing examples of 2020, we didn’t want to simply throw together a hodgepodge of the first examples we could find. We decide6 months ago Read more -
Blog postWhether you’re creating a webinar for the first time, or trying to take your webinars from boring to badass, you need the right setup and set of webinar tools.
Along with my friend Brian Fanzo, we created this list of webinar and virtual event essentials to help you make sure your next event goes off without a hitch.
Let’s Dive in Now to the Best Webinar and Virtual Event Tools My new webinar/virtual event setup.
Mix Your Media Prezi Video: the easiest way to add pizzazz t7 months ago Read more -
Blog postCoronavirus has changed just about everything, but you still need to connect to your customers, prospects, partners, and team members. And now more than ever, social media may be the best way to do so.
But you cannot just continue with your regular social media strategy, content, and cadence. What works is different. What people want is different.
You must consider these 11 changes to your social media to continue – possibly even accelerate – your social media succ1 year ago Read more -
Blog postPodcast awareness and listening continue to rise in the United States, driven by an explosion in new podcast programming, and consumer adoption of “smart speakers” like Amazon Echo and Google Home devices. 2020 podcast statistics from Edison Research and Triton Digital were recently released as part of the annual study: The Infinite Dial. This study is […]
The post Podcast Statistics for 2020 – Charts and Data appeared first on Content Marketing Consulting and Social Media Strate1 year ago Read more -
Blog postWith more and more companies shifting resources to virtual events, we compiled this quick and handy guide on how to create a successful virtual event for your company. Not only have I presented at more than 100 virtual events in the past twelve years, my team and I at Convince & Convert organize and produce […]
The post How to Create a Successful Virtual Event for Your Company appeared first on Content Marketing Consulting and Social Media Strategy.
1 year ago Read more -
Blog postDo you become a different marketer during the holiday season?
Until holiday season begins, you spend countless hours researching your audiences, building buyer personas, and executing strategies that put the customer’s experience first. All of your work is rooted in best practice and conducted with an innovative spirit. I mean, let’s be honest, you’re really good at this.
Then, out of nowhere, the holiday marketing season takes hold.
Grab your copy of “Delete Santa: Ho1 year ago Read more -
Blog postIn addition to running Convince & Convert, I am a professional speaker and give many presentations each year on marketing and customer experience. I’m even in the professional speaking Hall of Fame (alas, no bronze bust included). As a speaker, I have discovered that one of the elements that differentiate a good on-stage performance from […]
The post Launched New Podcast About Professional Speakers and Storytelling appeared first on Content Marketing Consulting and Social Media St1 year ago Read more -
Blog postWe spend so much time working, but much of that time is not terribly productive.
This became shockingly clear when I read the new State of Work 2020 research from my friends at Workfront. It’s a remarkable report, by far the best of its kind. They surveyed nearly four thousand knowledge workers from around the globe and discovered several fascinating findings about how we work, and what impedes that work.
I very much suggest you download and read the entire report. It’s f1 year ago Read more -
Blog postThe holidays are right around the corner.
For me, this means a few things: football is back (hello, barbecue tailgates), I’m on the road until Thanksgiving, and there’s a marketer just waiting to hit my inbox with a holiday promotion.
Despite the fact that the fourth quarter comes with a mile-long to-do list and perhaps some added pressure, holiday planning doesn’t need to be a bah humbug. It also doesn’t need to feature your product library 1 day a week for 60 sixty days.2 years ago Read more -
Blog postThe common goal all business owners share is the desire to grow their business. I’m right there with them.
By focusing on customer experience, businesses can achieve growth more effectively than through any other means.
I recently presented on this exact topic during a fantastic event on customer experience with my friends at Qualtrics. Check out my session here. You’ll also get access to 8 master sessions on customer experience with leading experts. Well done, Qualtrics2 years ago Read more -
Blog postCustomer experience has been on a tear, with business owners and executives reporting in multiple studies that it’s a top priority.
In fact, research from our friends at Walker suggests that by 2020, customer experience will overtake price as the most important criteria among B2B buyers.
By 2020, customer experience will overtake price as the most important criteria among B2B buyers. #CX #B2B
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Now, new data from Yelp shows that the customer experienc2 years ago Read more -
Blog postIs your content calendar simply a schedule of blog posts in a Google Sheet? If you want your content marketing to have a meaningful impact on your organization’s bottom line, it’s time to catapult your content calendar.
Here are 4 ways to make your content calendar wildly successful, based on 9-minute webinine I recently presented with my friends at Airtable (love them). You can watch the on-demand recording here.
1. Stop Random Acts of Content Creating random acts of co2 years ago Read more -
Blog postVoice is the new interface that will soon surround us in many places and in many ways. Voice content for Amazon Echo, Google Home, and Samsung devices is being developed by brands large and small.
We’re building voice-activated content strategies for our clients here at Convince & Convert — helping them take advantage of this fast-growing consumer interaction opportunity (for more on what we do in voice content, see Why The Time is Now for Voice-Activated Content).
I2 years ago Read more -
Blog postFrom a marketing perspective, there is no such thing as “social media.” It’s nearly pointless to think of social media as one thing, because the audiences, use cases, technology, algorithms, optimal cadences and other characteristics of each social platform continue to diverge.
For example, a study by CoSchedule found that the “optimal” number of daily posts on Twitter (your mileage may vary) is 15, but just one to two posts per day on Instagram and Facebook are the sweet spot.
<2 years ago Read more
Ignoring them is.
Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.
The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more publicly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to “pick their spots” when choosing to answer criticisms.
Bestselling author Jay Baer shows why that approach is a major mistake. Based on an extensive proprietary study of how, where, and why we complain, Hug Your Haters proves that there are two types of complainers, each with very different motivations:
·Offstage haters. These people simply want solutions to their problems. They complain via legacy channels where the likelihood of a response is highest—phone, e-mail, and company websites. Offstage haters don’t care if anyone else finds out, as long as they get answers.
·Onstage haters. These people are often disappointed by a substandard interaction via traditional channels, so they turn to indirect venues, such as social media, online review sites, and discussion boards. Onstage haters want more than solutions—they want an audience to share their righteous indignation.
Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. The book is also filled with poignant and hilarious examples of haters gone wild, and companies gone crazy, as well as inspirational stories of companies responding with speed, compassion, and humanity.
Whether you work for a mom-and-pop store or a global brand, you will have haters—and you can’t afford to ignore them. Baer’s insights and tactics will teach you how to embrace complaints, put haters to work for you, and turn bad news into good outcomes.
From the Hardcover edition.
Word of mouth is directly responsible for 19% of all purchases, and influences as much as 90%. Every human on earth relies on word of mouth to make buying decisions. Yet even today, fewer than 1% of companies have an actual strategy for generating these crucial customer conversations. Talk Triggers provides that strategy in a compelling, relevant, timely book that can be put into practice immediately, by any business.
The key to activating customer chatter is the realization that same is lame. Nobody says "let me tell you about this perfectly adequate experience I had last night." The strategic, operational differentiator is what gives customers something to tell a story about. Companies (including the 30+ profiled in Talk Triggers) must dare to be different and exceed expectations in one or more palpable ways. That's when word of mouth becomes involuntary: the customers of these businesses simply MUST tell someone else.
Talk Triggers contains:
• Proprietary research into why and how customers talk
• More than 30 detailed case studies of extraordinary results from Doubletree Hotels by Hilton and their warm cookie upon arrival, The Cheesecake Factory and their giant menu, Five Guys Burgers and their extra fries in the bag, Penn & Teller and their nightly meet and greet sessions, and a host of delightful small businesses
• The 4-5-6 learning system (the 4 requirements for a differentiator to be a talk trigger; the 5 types of talk triggers; and the 6-step process for creating talk triggers)
• Surprises in the text that are (of course) word of mouth propellants
Consumers are wired to discuss what is different, and ignore what is average. Talk Triggers not only dares the reader to differentiate, it includes the precise formula for doing it.
Combining compelling stories, inspirational examples, and practical how-to, Talk Triggers is the first indispensable book about word of mouth. It's a book that will create conversation about the power of conversation.
Youtility, as defined by bestselling author Jay Baer, is marketing that people cherish instead of marketing they simply tolerate. Due to enormous shifts in technology and consumer behavior, customers want a new approach that cuts through the clutter: marketing that is truly, inherently useful. Smart real estate professionals are applying the concepts of Youtility, giving away information and resources for free, to differentiate and dominate by providing real value to clients and prospective clients.
The difference between helping and selling is just two letters, but embracing the former makes the latter much, much easier.
Meticulously researched and filled with examples of residential and multifamily real estate professionals who have accelerated their businesses enormously by embracing the principles of Youtility marketing, this special e-book provides a groundbreaking plan for using information and helpfulness to transform the relationship between real estate pros and their customers.
Based on the New York Times bestseller Youtility, this pithy e-book is a must for marketers in the real estate industry.
Jay Baer defines “Youtility” as information and resources given away for free to build awareness and trust. Youtility creates awareness, customers, and loyalty over the long-term. Due to enormous shifts in technology and consumer behavior, customers want a new approach that cuts through the clutter: marketing that is truly, inherently useful.
The difference between helping and selling is just two letters, but embracing the former makes the latter much, much easier.
Meticulously researched, and filled with examples of accountants and accounting firms that have accelerated their business enormously by embracing the principle of Youtility marketing, this special ebook from best selling authors Jay Baer and Darren Root provides a groundbreaking plan for using information and helpfulness to transform the relationship between companies and customers.
Based on the New York Times best seller Youtility, this is the playbook for modern marketing effectiveness in the accounting industry.
The future of your company is not in measured, considered responses and carefully planned initiatives. Business today is about near-instantaneous response. About doing the best you can with extremely limited information. About every customer being a reporter, and every reporter being a customer. About winning and losing customers in real-time, every second of every day. About a monumental increase in the findable commentary about our companies.
Having the time and information required to make a considered business decision is a luxury - a luxury that's quickly facing extinction. Yet business hasn't adapted to this evolution. And adapt you must.
This book isn't about how to "do" social media. Instead, The Now Revolution outlines how you must retool your organization to make real-time business work for you rather than against you. Read about seven shifts that will help you make your company faster, smarter, and more social:
- Engineer a New Bedrock
- Find Talent You Can Trust
- Organize your Armies
- Answer the New Telephone
- Emphasize Response-Ability
- Build a Fire Extinguisher
- Make a Calculator
The Now Revolution is pushing you to adapt the way you do business, from the inside out. It impacts your organization culturally, operationally, and functionally. This book is your guide to making the changes you need, and to harnessing the potential of this new communication era.