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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by [Mark Goulston]

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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Kindle Edition

4.7 out of 5 stars 1,369 ratings

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Editorial Reviews

From Publishers Weekly

Goulston (Get Out of Your Own Way at Work) returns with a primer on dealing with hard-to-reach people in virtually every scenario—defiant executives, angry employees, families in turmoil, warring couples—through use of well-honed psychological techniques. Negotiating intractable situations is like driving up a steep hill, he posits, but most of us make the mistake of creating more resistance by shifting up; downshift, and you get control, he writes. His Persuasion Cycle filters illustrative snippets from counseling sessions during which he digs into an impressive bag of tricks—Magic Paradox, Impossibility Question, Empathy Jolt—techniques like martial arts moves: potent on their own, but even more powerful when you combine them. His successful persuasion case studies include negotiating a police standoff and assisting a married couple's conflict resolution. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful. (Sept.)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
--This text refers to an out of print or unavailable edition of this title.

Review

[starred review] “Drawing on his experience as a psychiatrist, business consultant, and FBI hostage-negotiation trainer, Goulston provides brilliant yet doable techniques for getting through to others... This book transcends the self-help category by promoting real communication.” --Library Journal



“an impressive bag of tricks… a guide that is as entertaining as it is useful” --Publishers Weekly



"The most useful (five-star) book on communicating... Everyone can be a better communicator with the right knowledge, and this book makes learning interesting and easy." --Lindsey Novak, nationally syndicated "At Work" columnist



"It's a measure of how contentious work relationships can get that the author, a psychiatrist, draws on hostage-negotiation techniques to instruct readers on how to deal with "defiant executives, angry employees or self-destructing management teams." .... Mission accomplished." --Time Magazine



"useful and applicable techniques and strategies for everything from getting teams to work together, to handling narcissistic clients (or is that a redundancy?), and getting your message across to even the most impenetrable people" --Accounting Today



"Just Listen is a banquet of approaches and ideas that's easy to devour the first time around, and a flavorful feast whenever you use portions as a reference book. It's certainly one of the best how-to books of the year." --Inland Empire Business Journal



"A primer on dealing with hard-to-reach people in virtually every scenario -- definat executives, angry employees, families in turmoil, warring couples -- through use of well-honed psychological techniques. Illustrative snippets from counseling session reveal martial-arts like techniques: potent on their own, but even more powerful when you combine them. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful." --CareerBuilder.com



"Just Listen is not only helpful for any kind of business, it teaches a skill that will aid you outside of the office too." --Niche Magazine



"Just Listen is an excellent guide for learning how to break down barriers." --Pittsburgh Post-Gazette

--This text refers to an out of print or unavailable edition of this title.

Product details

  • ASIN ‏ : ‎ B00TRF2LJW
  • Publisher ‏ : ‎ AMACOM; Illustrated edition (March 4, 2015)
  • Publication date ‏ : ‎ March 4, 2015
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 1235 KB
  • Simultaneous device usage ‏ : ‎ Up to 5 simultaneous devices, per publisher limits
  • Text-to-Speech ‏ : ‎ Enabled
  • Screen Reader ‏ : ‎ Supported
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Enabled
  • Word Wise ‏ : ‎ Enabled
  • Print length ‏ : ‎ 272 pages
  • Lending ‏ : ‎ Not Enabled
  • Customer Reviews:
    4.7 out of 5 stars 1,369 ratings

About the author

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Dr. Goulston is the co-author, with Diana Hendel, of Why Cope When You Can Heal? How Healthcare Heroes of Covid-19 can Recover from PTSD.

He is the inventor of Surgical Empathy, an approach that helps psychologically traumatized people heal from their "inside out" by causing them to "feel felt" and less alone in the core of their pain, feel relief and drain the "psychological pus" by crying it out which helps start a process of healing.

His book, "Just Listen" Discover the Secret to Getting Through to Absolutely Anyone, went on to become the top book on listening in the world because it shows readers the secret to getting through to absolutely anyone (a.k.a. hack into) by listening. His first book, Get Out of Your Own Way: Overcoming Self-Defeating Behavior, published in 1996 has been in the top five "Self Help Books" at Amazon for 5 years.

He is the author or co-author of eight books and speaks, teaches, coaches and mentors leaders and CEO's globally.

Dr. Mark Goulston has been described as a "people hacker."

Starting off as a clinical interventional psychiatrist and UCLA professor of psychiatry, he learned to "hack" into the minds of suicidal and potentially violent individuals to prevent acts of destruction to others or themselves. He next went on to train FBI and police hostage negotiators. He has since expanded his work to "Hacking Genius" and speaks and provides webinars internationally on: "Thinking Like Steve Jobs - How to Create 'Gotta Have It.'"

His company, The Goulston Group, is hired by Founders, CEO's and Boards of Directors to help them create a "gotta have it!" response to their services and products (which seamlessly translates into "gonna buy/hire it," a "gotta work there" response in outside talent they're recruiting, a "gonna get it done" response from employees and a "gotta invest there" response in investors.

Mark Goulston is a passionate social activist and is the White co-host on the weekly Black radio show, Zo What Morning Show, where he focuses on leveling the playing field and empowering the African American community. He has also launched a campaign to "Heal the World, One Conversation at a Time" at Patreon.

He contributes to the Harvard Business Review, Huffington Post, Fast Company, Business Insider and writes the "Closing Bell" for C-Suite Quarterly Magazine. Frequently called upon to share his expertise with the media, he has been quoted in the Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, and Reuters; has offered commentary on NPR, CNN, and Fox News; and has appeared on the Oprah and Today shows. He lives in Los Angeles, California.

Customer reviews

4.7 out of 5 stars
4.7 out of 5
1,369 global ratings

Top reviews from the United States

Reviewed in the United States on December 27, 2017
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Reviewed in the United States on July 11, 2018
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Reviewed in the United States on May 7, 2021
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Reviewed in the United States on March 15, 2020
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Reviewed in the United States on August 10, 2017
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Top reviews from other countries

Mr. N. Moffatt
3.0 out of 5 stars Not really what it says on the cover
Reviewed in the United Kingdom on June 11, 2018
15 people found this helpful
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Investor
5.0 out of 5 stars A step closer to understanding humans
Reviewed in the United Kingdom on October 13, 2020
Duncan Brodie
5.0 out of 5 stars Excellent and Insightful
Reviewed in the United Kingdom on January 13, 2021
2 people found this helpful
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Daniel F.
3.0 out of 5 stars Bit boring and not sure I actually liked the message it conveys
Reviewed in the United Kingdom on May 27, 2019
One person found this helpful
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MRT
5.0 out of 5 stars Just another important lesson...
Reviewed in the United Kingdom on October 8, 2016
11 people found this helpful
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