Top positive review
This will be my last Fax Server!!
Reviewed in the United States on April 8, 2021
This is going to be my last Fax Server, not just because the quality of the product, but their unbeatable customer service and prompt tech support!!
Being a medical practice with 8 locations, we have tremendous amount of documents going through fax.
We tried Fax server on Windows 2008 server at first, then Windows 2016. The performance was inconsistent at its best. We subscribed to online fax service which worked well, however, with the large volume the cost added up very fast. So I started looking for a better solution. That’s when I stumbled upon CimFAX. I was not sure purchasing a piece of equipment not well known, but it seemed well suited for my need, so I took a chance and ordered CimFAX C5 model from Amazon. It has been the best decision I have made.
Initial setup is very simple; basically plug it into your network, then install the driver. That’s it.
Multi-user friendly: we have 15 employees using this server at the same time without a problem.
Server and Remote Desktop ready: All employees in my corporation use remote desktop to work in the server. And it’s very simple to set that up too. Once I installed the driver into the Windows server 2008, and set up individual users using administrator account, everyone using that server immediately have access to CimFAX. Later we added a 2nd server that is Windows 2016 based. I repeated the installation I did with the Windows 2008, but this time it did not work. I proceeded to contact Tech support from CimFAX. They responded very quickly and even remote into my server to set up the system for me. Extremely friendly and professional.
We have been using the CimFAX machine since March 2019. And basically trouble free. Occasionally the server became unresponsive; we are not sure if it’s the CimFAX or my network problem, but it only takes a simple unplug and plug back in to fix the problem.
Lacking of a cover page function is a problem for us, but CimFAX allows you to load a cover page, and then load the document you want to fax. Therefore it’s not a really big problem. But a cover page function will make it even better.
One thing always bothers our staff when they first use it: the user name is case sensitive.
My suggestion is that: if any problem or question you have CimFAX tech support will be there for you to hold your hand. You don’t need to struggle on your own, that’s a rarity in tech world.
Very happy with this product!