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About Mark Copeman
He is is the author of the books, MSP Secrets Revealed and Helpdesk Habits, as well as being the creator of the online customer service video program of the same name. He is a regular conference speaker on the subject of customer service and the power of habits.
His agency, Wisecurve, focuses on creating habit focused video training.
A serial entrepreneur, in April 2018, Mark sold his 50% share in the 1-click customer satisfaction SaaS tool, Customer Thermometer, after 8 years of growth.
He started Customer Thermometer in 2010, with his co-founder Lindsay Willot and built the business up to 1,000+ customers.
Initially creating and developing the service, he learnt the ropes by being Customer Thermometer's helpdesk, before moving on to enterprise sales and focusing on the IT support marketplace.
Before Customer Thermometer, Mark built and sold two content marketing agencies, Twist Media in 2006 and 8:45TV in 2014.
Mark is also is a video presenter and conference host in between consulting for IT businesses, where he focuses on creating content, sales and marketing.
He loves to cook and run, but not necessarily at the same time. Mark also mentors young people for the brilliant Prince's Trust.
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Mark Copeman has spent a decade working with 100’s of IT support and Managed Service Provider (MSP) organisations across the world. Through his natural curiosity and journalistic skills, he now brings together experiences from 85 individuals in a single book,to benefit others in the industry.
With peer groups prevelent in different regions, until now, no one has yet brought together the best of the best. From small to large, every MSP has a unique set of experiences. Mark has sought these experiences out and curated them into a single place, this book, where others can learn from both successes and mistakes.
- Marketing, sales and lead gen - secrets to the holy grail of MSP success
- Understand why your human customer service ethos is everything
- Find out how the superstars of your industry recruit
- Hear about the secrets of team management & staff retention
- Thnk you know operational excellence? Think again
- It's tough out there. Why mental health matters so much
- MSP owners reveal why personal development is so key
Running a MSP business is hard.Shortcut your path to success.
Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He is now the creator and author of the renowned Helpdesk Habits program.
Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100’s of customer service organisations across the world.
During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding.
Mark’s formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional.
Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat.
Read and implement with your team today and turn your helpdesk into a feature, not an overhead.