Top critical review
Warning. "25" percent failure rate in 2 years for microsoft brand laptops.
Reviewed in the United States on October 24, 2019
EDIT: Ya i got a bad model, but IMO Microsoft has more than enough money to make a laptop reliable especially as its competing with the most reliable laptop brand there is. The surface laptop isn't bad but it's not worth a thousand dollars or more when your own phone will likely out-live it. Also for the same price you can buy a laptop with almost twice the specs. Save your money don't support them and they'll have to get better if they want to compete.
Update: it took about a month but they contacted me back. I have received a refund. I will never purchase hardware from microsoft again. I will only support them through ms office and xbox. These laptops are too much design and way too little quality (minus aluminum case.) Expect a working model to work for only 2 years.
Brand new started up kinda laggy and glitchy then suddenly I go through the start up process and change my wallpaper and everything seems kinda odd and slow for a brand new device.. so I go to restart it in a proper manner and boom. Now the screen glitches out and you cant do anything. Once you're able to log on with mininfreezes every 3 seconds and screen blinking, the desktop is empty and wont load any icons or even the task bar. Will stay like this for minutes and do nothing but blink on and off, and then most AMAZINGLY return to the log on screen. I lightly tap the underside of the laptop and notice the screen flicker more as I do it. It's like the hardware is so close together its touching and shorting out everywhere. I was hoping that microsoft would build laptops that actually do compete with apple but a quick google search shows 25 percent failure rates in microsoft laptops within 2 years, compared to 10 percent apple (leading competitor for qc and the surface laptop in my opinion.)