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Never Split the Difference: Negotiating As If Your Life Depended On It Hardcover – May 17, 2016

4.8 out of 5 stars 21,780 ratings

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Editorial Reviews

Review

Former FBI Hostage Negotiator Chris Voss has few equals when it comes to high stakes negotiations. Whether for your business or your personal life, his techniques work.” -- Joe Navarro, FBI Special Agent (Ret.) and author of the international bestseller, What Every Body is Saying

Chatty and friendly and packed with helpful resources, this is an intriguing approach to business and personal negotiations. -- Publishers Weekly

From the Back Cover

A field-tested, game-changing approach to high-stakes negotiations—whether in the boardroom or at home.

Never Split the Difference is a riveting, indispensable handbook of negotiation principles culled and perfected from Chris Voss’s remarkable career as a hostage negotiator and later as an award-winning teacher in the world’s most prestigious business schools. From policing the rough streets of Kansas City, Missouri, to becoming the FBI’s lead international kidnapping negotiator to teaching negotiation at leading universities, Voss has tested these techniques across the full spectrum of human endeavor and proved their effectiveness. Those who have benefited from these techniques include business clients generating millions in additional profits, MBA students getting better jobs, and even parents dealing with their kids.

Never Split the Difference provides a gripping, behind-the-scenes recounting of dramatic scenarios from the gang-infested streets of Haiti to a Brooklyn bank robbery gone horribly wrong, revealing the negotiation strategies that helped Voss and his colleagues succeed where it mattered most: saving lives. As a world-class negotiator, Voss shows you how to use these skills in the workplace and in every other realm of your life.

Life is a series of negotiations: whether buying a car, getting a better raise, buying a home, renegotiating rent, or deliberating with your partner, Never Split the Difference gives you the competitive edge in any discussion.

Advance praise for Never Split The Difference

“This book blew my mind.  It’s a riveting read, full of instantly actionable advice—not just for high-stakes negotiations, but also for handling everyday conflicts at work and at home.”—Adam Grant, Wharton Professor and New York Times bestselling author of originals and give and take

“Emphasizes the importance of emotional intelligence without sacrificing deal-making power. From the pen of a former hostage negotiator—someone who couldn’t take no for an answer—which makes it fascinating reading. But it’s also eminently practical. In these pages, you will find the techniques for getting the deal you want.”—Daniel H. Pink, bestselling author of To Sell Is Human and Drive

“Former FBI hostage negotiator Chris Voss has few equals when it comes to high-stakes negotiations. Whether for your business or your personal life, his techniques work.”—Joe Navarro, FBI Special Agent (Ret.) and author of the international bestseller What Every Body Is Saying

“Your business—basically your entire life—comes down to your performance in crucial conversations, and these tools will give you the edge you need. . . .It’s required reading for my employees because I use the lessons in this book every single day, and I want them to, too.”—Jason McCarthy, CEO of GORUCK

 

Product details

  • Publisher ‏ : ‎ Harper Business; 1st edition (May 17, 2016)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 288 pages
  • ISBN-10 ‏ : ‎ 0062407805
  • ISBN-13 ‏ : ‎ 978-0062407801
  • Item Weight ‏ : ‎ 1 pounds
  • Dimensions ‏ : ‎ 1.3 x 6.3 x 9.1 inches
  • Customer Reviews:
    4.8 out of 5 stars 21,780 ratings

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Customer reviews

4.8 out of 5 stars
4.8 out of 5
21,780 global ratings

Top reviews from the United States

Reviewed in the United States on April 26, 2017
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1,914 people found this helpful
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Reviewed in the United States on March 24, 2019
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1.0 out of 5 stars Careless Printing Cuts Off Pages
By Dan Liesener on March 24, 2019
This book started off as a great, helpful read. Unfortunately, as I started to get deeper in the book, the printing began to cut off major pieces of pages, causing important details to be missing. I am enjoying the book and want to finish reading it, but I don’t want to continue to miss items on pages. I tried to exchange the book for a new one, but Amazon’s return policy will not allow me to do so. It seems unfair that the only way to read the whole book is to purchase another copy.
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479 people found this helpful
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Reviewed in the United States on May 19, 2016
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1,953 people found this helpful
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Reviewed in the United States on February 27, 2020
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190 people found this helpful
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Reviewed in the United States on August 28, 2016
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Reviewed in the United States on March 3, 2017
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Top reviews from other countries

M. Turner
1.0 out of 5 stars Too "American", poor writing style, and terribly simplistic!
Reviewed in the United Kingdom on April 28, 2020
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96 people found this helpful
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Grahame Cossum
5.0 out of 5 stars Quite simply..it works.
Reviewed in the United Kingdom on February 22, 2018
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160 people found this helpful
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Dr Tommy W
5.0 out of 5 stars Bought book for £4.45. Negotiated a £46,000 discount a few months later, using techniques from the book. Good investment!
Reviewed in the United Kingdom on April 4, 2018
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134 people found this helpful
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Grace
5.0 out of 5 stars This helped to improve my relationship with my child
Reviewed in the United Kingdom on December 31, 2019
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68 people found this helpful
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R. Barrass
1.0 out of 5 stars Poor quality printing job. Disappointed.
Reviewed in Canada on March 8, 2020
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1.0 out of 5 stars Poor quality printing job. Disappointed.
Reviewed in Canada on March 8, 2020
I’m enjoying the book but I’m dismayed by the poor quality of the book with some pages printed in a way that sentences are missing. I’ve never seen this before. See pictures.

The poor printing is not the whole book and only on a dozen pages. But still, very disappointing.
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93 people found this helpful
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