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About Noah Fleming
Noah Fleming has changed the way the world thinks about customers.
In under five years, Noah has helped his clients generate over $5bn in word-of-mouth business and new revenue from their existing customers.
Noah works with senior executives and teams across an array of diverse companies such as Michael Kors, The Washington Capitals, Broadway, Mistras Group, and many more. These clients have engaged Noah to find the best strategies, codify sales & marketing processes, and to maximize revenue from new and existing customers.
He has significantly increased revenues for hundreds of clients across dozens of industries and markets, and it’s common for his clients to see a 200–500% return on their investment.
Noah is also the author of the books” Evergreen: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving, and The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions, and Dealing with Difficult Customers: How to Turn Your Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers. All three books made three separate #1 category rankings on Amazon including Sales, Marketing & Customer Service.
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The Customer Loyalty Loop includes proven, science-backed secrets for building legions of loyal customers who will become evangelists for your business, buy from you repeatedly, and actually enjoy doing business with you.
You will learn a wide variety of simple but powerfully effective strategies, such as:
So why do so many companies act like adrenalin junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have?
Evergreen exposes the mad pursuit for what it is: a brief spike in metrics and an ongoing revenue drain, as one-time customers fail to return. A better solution is to shift resources from attracting new customers to engaging the base--the path to stable growth, season after season.
The book's entertaining stories and action steps reveal how anyone can:
- Cultivate the 3Cs of evergreen companies: character, community, and content
- Build loyalty programs that turn satisfied customers into enthusiastic advocates
- Nurture profitable customers while pruning those who sap time and money
- Inject authenticity into social media communications
- Invert the expectations gap that can drive customers away
From Internet startups and mom-and-pop businesses to multinational giants, strong companies are rooted in customer retention. Evergreen helps anyone merge high-tech tools with the personal touch to forge lasting bonds and steady profits.
Dealing with Difficult Customers will show you:
- How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
- How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them.
- The behaviors that turn great customers into dissatisfied critics and how to change them.
It’s hard to believe that I’ve been writing the Tuesday Tidbits for over five years! Which means we have enough for
at least three more compilation guides.
As an update, we now have an audience 30,000+ strong with readers from all over the planet. Every week, I'm lucky to receive replies from readers. The responses come from non-profit leaders, CEOs of billion dollar+ organizations, owners of small companies, presidents of mid-market companies, and just about everyone else in between.
The feedback is always overwhelmingly positive. When I conduct workshops and events for clients, I’m often asked to retell many of the stories found in the Tidbits. People feel connected to my stories. They know what happened on a recent business trip. They know my kid’s names. They have their favorite stories. The Tuesday Tidbits have allowed me to develop unique relationships and bonds with thousands of people.
Many tidbit readers have eventually become my private clients. But that’s not the point. At least, initially! The point is to give my readers and audience valuable, game-changing advice.
People often ask me, “Noah, do you actually write these?” and the honest answer is “Yes!” I write them every week, and most of the time, to my wife’s dismay, I write them on Monday.
I care deeply about the Tuesday Tidbits. So much so, that in late 2018 we secured the trademark for The Tuesday TidbitTM.
The ideas are fresh, the stories are real, and the lessons and challenges will deliver results, but only if you implement.
With the lessons and challenges found within these tidbits, we’ve helped our clients generate over $5bn in word-of-mouth business and new revenue from their existing customers.
The tidbits are exactly that – tiny morsels of goodness. They are Noah’s weekly emails that include stories, thoughts, exercises, and lessons brown down into bite-sized chunks. The weekly challenges are fun to do, but most importantly – they generate results.
Volume 1 is the first compilation of 52 favorites designed for you to work through at your own pace. Available in digital format or a hard copy workbook, you will have a tool for your team to use each week to drive results.
tidbit-manual-smallEach tidbit has been purposed with a key question or challenge and workbook pages for you to record your efforts.
For example, you will learn:
The single best time to sell to a customer again, and how to do it right
What do to after closing the sale and why 98% of businesses get this terribly wrong (be part of the 2%)
THE cardinal rule of meetings with prospective clients, your employees, vendors and more
How to get rid of customers sapping you of time, energy, and money – and how to recognize them instantly
How to, at least, double or triple your results from every ad and promotional campaign
The power of competitive intelligence
The SECRET to multiplying profits from your existing customers today with ZERO expense
The only THREE QUESTIONS you must be able to answer if you want extraordinary sales & marketing results
Create customers out of thin air! Double your customer base with ZERO investment
A systematic approach to using customer service to increase the bottom line
Why success is attracted to speed and what you can do to move even quicker
The best piece of customer success advice that almost everybody ignores (except you)
How to create a newsletter (with little headache) that your customers actually can’t wait to read
The top secret PICK THREE process
How to create a following of rabid, loyal fans for your product and service.
How to get every email read, every single time
What to do to instantly get ahead of the competition
A tough, challenging, in-your-face question that will make all your sales and marketing efforts instantly better
What is THE ONE THING that customers are eager to read, view, watch, above all else?
How to ask for referrals, the secret to getting more of them, and how to put those efforts on autopilot
An overlooked piece of advice most business owners forget that costs them thousands
14 Real-Life examples of low-cost, high-return ways to maximize customer value
A simple three-step blueprint to find, nurture, and attract your ideal customers with marketing gravity
The top reasons your customers do not return and what to do about it!
What one ingredient should every entrepreneur have, and continue to develop regularly?
12 Checklists & Tools for Each Step of the Customer Experience
14 Revenue Generating Tactics You are Not Using