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Ooma HD3 Handset cordless phone with picture caller-ID and HD voice quality, Works with Ooma Telo VoIP free Internet home phone service.
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|Batteries||2 AAA batteries required. (included)|
|Dialer Type||Single Keypad|
|Product Dimensions||1.2 x 1.9 x 6.9 inches; 4 Ounces|
About this item
- Make sure this fits by entering your model number.
- Keep your contacts up to date with online phone book syncing
- Add a line with optional Ooma Premier for a separate home office number.
- 10 hour talk time; 150 hour standby
- 2" color screen and picture caller-ID
- Supports HD voice for crystal-clear sound quality.
- Works with Ooma Telo free home phone service. Get unlimited nationwide calling, voicemail, caller-ID, call waiting and 911.
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Introducing the new ooma HD3 handset. Get the latest cordless phone technology and features of a smartphone never before found in a home phone. The ooma HD3 handset offers improved HD voice call clarity and features made possible by the ooma cloud-enabled platform. If you're an ooma Premier subscriber, the handset also allows you to take full advantage of advanced features like the instant second line and custom ring patterns.
From the manufacturer
Ooma HD3 Handset
Requires Ooma Telo device
Note: Not compatible with early versions of Ooma Telo. Compatible with devices having an Activation Code beginning with 2 or higher. Each Ooma Telo supports up to 4 Ooma HD3 Handsets.
- Secure and wireless friendly
- 10 hour talk time, 150 hour standby
- 2" color display
- Speed dial and full-duplex speakerphone
- Paging, intercom, room monitoring
- Visual message waiting indicator
Ooma HD3 Handset
Get the latest cordless phone technology and features of a smartphone never before found in a home phone. The Ooma HD3 Handset offers improved HD Voice call clarity and features made possible by the Ooma cloud-enabled platform. If you're an Ooma Premier subscriber, the handset also allows you to take full advantage of advanced features like the Instant Second Line.
- Two-inch color screen and picture caller-ID. Sync profile pictures and contacts from Facebook, LinkedIn, and more
- Cutting-edge HD voice clarity
- Superior security and range with the latest DECT technology
- Built-in speakerphone for hands-free calling
- Advanced voicemail features
- Detailed call log to view all incoming calls, outgoing calls, and call duration
Get additional features with optional Ooma Premier
Perfect for a home office. When the line is already in use, you can simply pick up a second Ooma HD3 Handset and make or take a second call. Up to two separate calls can be made simultaneously.
If you're screening your calls, you can activate the 'Do Not Disturb' mode and forward all of your calls to voicemail. You can even redirect a call back to voicemail by pressing the 'Send to Voicemail' button after you've picked up the phone.
With an affordable Ooma Premier subscription, you'll gain access to the Personal Number feature. This feature allows you to create a unique phone number for everyone in the family. Multiple numbers can be mapped to the same handset, but you can make each number ring distinctively so you know who the call is for. Up to nine additional numbers are allowed.
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Top reviews from the United States
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The first issue is regarding firmware updates. They have been frequent and the customer has no control on when and whether they occur. Even worse the updates take control of your entire phone system making all of the equipment unusable for the duration. These updates have taken 1 - 1.5 HOURS each time. So, though I have three handsets I am unable to send or receive phone calls for an extended period of time, and I have no control whatsoever on this. I’ve had a couple of situations where I HAD to make/receive a phone call but was locked out. THIS IS COMPLETELY UNACCEPTABLE. I reached out to the company via their Forums but have received no response. If I needed to make a 911 call I’d be out of luck. The company needs to make the system work if you have multiple handsets. And the customer should be able to determine when updates are acceptable.
Despite the claim by Ooma I do not find the voice clarity any better on these handsets vs. my old system, which was one of the things I’d hoped for. As well I actually think the sound via speaker phone is actually worse than my old system. Speaker phone use is a main feature I utilize.
Ooma wants you to install their base ahead of any local router on your internet connection to ‘improve sound quality’. This is not secure and should not be requested. Furthermore, they use old technology on their Ethernet port which would restrict your internet speed. Their new equipment should use at least Gigabit Ethernet.
I do think some of the features integration with their base are a nice improvement. But, all in all, I regret buying these handsets due to the issues mentioned. It’s a shame because I do like my other experiences with the company. Sadly, I cannot recommend buying this equipment.
Update: I remembered another irritating issue that I hope the OEM will fix. Ooma (Premier) is a two line/number system. For years I have used one number for friends/family, and the other line for everything else. With my Panasonic system I could prefix the line code in the stored number for each contact to ensure I used a specific number to call them from. Using Ooma handsets you are forced to use their (IMO insecure) online Contact database, which strictly enforces 10 digit dialing and will not allow you to choose which line to use. Not at all what I want. I have also reached out to the company via Forums on this and have received no response (the forum is company moderated). Let us either add prefixes or program which line to use for each stored contact. They could do either/both but they show no movement as yet to satisfy on this matter. There does appear to be some rudimentary attempt to choose which line to use, but you have to apparently dedicate a handset to a given number, not at all acceptable.
Just a few things to watch for when you setup a new HD3 phone.
Put in batteries in and the phone was ready to be paired with the device. Press and hold the page key on the back of the Telo to initiate pairing. No problem. The device paired in a few seconds.
The message on the phone said the device needed a software upgrade and to place it on its charging cradle. The software upgrade took a few minutes with the phone displaying upgrade progress. So far so good.
The phone rebooted itself and started looking for the base unit. Looking... Looking... I let the phone look for about 10 minutes and nothing was happening. What to do? The fix for this issue is pretty easy. It involves making the Ooma Telo and the phone forget about each other so they can be paired again.
Connect an ethernet cable between your home computer and the HOME port on the back of the Ooma Telo. This gives you access to the Telo's web-based maintenance page by entering a web address in a browser of 172.27.35.1.
In the maintenance page, click on the "DECT" section and a list of registered cordless handsets appears. Click the "Remove" button for the handset and refreshed the web page. I had to do this remove option twice to get it to remove the device.
On the phone handset, press the "Menu" button and select "Unregister Device" option. This makes the handset forget its original pairing and a message appears requesting for the phone to be paired with an Ooma Telo. Using the Ooma Telo web page, you can press the "Register Device" button to pair again with the phone. This time the pairing only took a few seconds to pair.
With that all done, you can disconnect the ethernet cable from the Ooma Telo and you're all set.
Unfortunately it doesn't work. It says that it can't register to my device. The product description both on Amazon and on the box say only that this handset requires "Ooma Telo." What they don't tell you is that they really mean some unspecified newer version of Telo which you may or may not have.
As far as I can determine, the Ooma support pages provide no information about this new handset or its requirements and support was only able to tell me that my Telo device wasn't supported.
This lack of support is particularly annoying because both the HD2 (which supports my Telo) and the HD3 claim to be DECT handsets. This suggests that the lack of support is either a willful omission or a technical blunder. Either way, it causes me to question the wisdom of investing any further in Ooma hardware beyond the Telo itself.
Top reviews from other countries
Horrible device don’t purchase. Buy a Panasonic station. The Ooma hand set HD3 is Always dead, always loses connection, never rings when a call comes it. Worst purchase ever made should have returned it.