Top critical review
Fakes from China!
Reviewed in the United States on January 21, 2019
I need to modify my initial review (below). I was so disappointed that I called the company. Turns out that the product I received was a knock off from China!. The customer service person was really nice/helpful. She even sent me replacements (of the real product) at no charge--not that it was their fault. Be aware! The real product is great and I highly recommend. I wasn't able to return the knock off b/c that seller (obviously ) doesn't allow returns. That is one way to look out for the knock offs before you buy. Alternatively, you can just purchase straight through the company's website.
-initial review below/modified above:
I purchased these flossers for my son last summer and they were great for using with his braces. When we needed a new order, I ordered them again b/c they worked so well. However, the new product is not the same as the original---and not even the product pictured on the back of the package--the flossers we got (in both packages) do not have the spatula end that was on the original (and on the package label). Without that thin, flat portion, he can no longer get the flosser between his tooth and braces wire. I suppose it is possible that both packages were filled with the incorrect product (these look more like the common flossers you can just by at any drugstore) , and if so, I would still want the proper flossers, but when I tried to register for a return on the product, I an informed that this product is not eligible for return. I will leave a review that although I was initially very happy with the product, I would not recommend another purchase it since it seems to be unpredictable what you get and what you will be stuck with. I'd love to have the issue resolved....or find another product that would work for my son.