I'll start off by saying I was really, REALLY looking forward to this vacuum. I watched multiple video reviews about this vacuum and the "DouClean" tech, and I thought it seemed simply amazing, genius even, and figured it would be the best vacuum in the world. However, I quickly found there was one MAJOR flaw with this vacuum that completely ruins the whole thing: static shock.
The static electricity buildup in the vacuum is immensely amplified due to the soft roller in the DouClean tech and there is no proper dispersion of this static electricity, leaving your hand to get shocked every few seconds when using it. The shocks seem to get stronger and stronger as well and by the 4th or 5th time this happened to me in a row, after just a few minutes of vacuuming, I was genuinely scared to use it any longer. My girlfriend wouldn't even touch the thing after getting shocked just once.
So I stopped for a while, tried to charge it hoping that would ground it or something and get rid of the problem, but after multiple tries I just could not get the thing to stop shocking me. There is a tiny metal plate in the handle as well which is supposed to help with the static dispersion by keeping you grounded, but the thing is a complete joke. The plate is so tiny that 2 fingers will barely even fit on it at the same time and it is so flush with the handle that you have to hold it with a strong grip just to keep your fingers on it, making it almost stressful to vacuum knowing that as soon as you lift a finger you'll get shocked. Then even when your fingers are on the plate firmly, it will still shock you from time to time! If the plate was like three times as long, twice as wide, and protruded from the handle like a fourth of an inch or so, it might not have been completely useless.
I see this flaw as a MAJOR oversight, which could even end up causing a health problem for someone. The shocks hurt after just a few times, and they make using the vacuum incredibly uncomfortable and stressful. Like I said, I was really looking forward to this vacuum, and the DouClean tech and hair wrap removal fins did really seem to work wonderfully, but I just don't want to be in fear of getting shocked constantly while using this. I was incredibly disappointed and sad this had such a major flaw. If they ever make a new model or a change that fixes this issue, I would definitely try it again. But until then, I cannot recommend this vacuum to anyone.
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Customer reviews
I have two other shark vacuums, one cordless and one corded. I purchased them not that long ago. I ordered the Vertex because of the no hair wrap brush roll. Too bad they didn't think of that sooner! :=( I tried to order an extra battery and a mini motorized brush but they don't have them in stock. I was a little disappointed. They say the battery lasts 60 minutes. Using the power boost doesn't last long at all. Even with my other cordless, I have an extra battery. I like the fact you can wash the dirt container. You can also wash the filters with plain water. Let dry for 24 hours. It does have a squeal that my other shark doesn't have. But I can accept that because it is a powerful vacuum.
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