Shawn Veltman

Follow to get new release updates and improved recommendations

Customers Also Bought Items By

Renee Evenson

Robert Bacal

Richard S. Gallagher LMFT

Jeff Toister

Steve Chandler

Barbara Mitchell

Are you an author?

Help us improve our Author Pages by updating your bibliography and submitting a new or current image and biography.

Learn more at Author Central

1 11 1

$10.99

Kindle Edition

Titles By Shawn Veltman

All Formats Kindle Edition Audible Audiobook Paperback Audio CD

Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers Nov 20, 2017

by Noah Fleming, Shawn Veltman, Debra Margles

( 44 )

$10.99

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.

Dealing with Difficult Customers will show you:

How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them.
The behaviors that turn great customers into dissatisfied critics and how to change them.

Other Formats: Audible Audiobook , Paperback , MP3 CD

More Information

Are you an author? Visit Author Central to change your photo, edit your biography, and more

Get to Know Us

Make Money with Us

Amazon Payment Products

Let Us Help You

English United States

Similar authors to follow

Customers Also Bought Items By

Are you an author?

More Information