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About Stephen C. Lundin
Dr. Stephen Lundin is a writer, entrepreneur and filmmaker with a rich history as a graduate level business school professor and dean. Steve has written a number of books including the multimillion copy best selling FISH! and the simply bestselling FISH! Tales, FISH! Sticks and FISH! for Life. His book Top Performer, A Bold Approach to Sales and Service was published in January 2007 and has been adopted by a major hotel chain. CATS: The Nine Levels of Innovation was published in January of 2009 and was quickly adopted by a medical products company. Loops: Success in Small Business is All About Closing Loops was published in April of 2009 and Ubuntu: Ancient African Wisdom for Today's Leaders (working title) will be published by Random House in the spring of 2010.
During the last decade Steve has worked with hundreds of organizations in 40 countries. The government of Abu Dhabi, the largest builder in Dubai, nursing homes in New Zealand, banking systems in Africa, Australia and Malaysia, a shipping company in Singapore, the Japanese, Singapore and Australian Management Institutes, and health club chains in Sweden and Portugal are a few of his clients. A sample of his US clients include 3M, Guilda's Club, Johnson and Johnson, Microsoft, Keyspan Energy, St. Jude's Children's Hospital, The Barnes Jewish Hospital System, Cargil, The Credit Bureau Executives, P&G, Wells Fargo, the University of Florida Medical School and Hampton Brands by Hilton.
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It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager Mary Jane Ramirez, the challenge of bringing life back to her unenthusiastic and unmotivated team seems impossible -- until she discovers an incredibly successful workplace down the street, where the employees are so alive and passionate that people stop just to watch them work!
FISH! is the remarkable story of what happens when Mary Jane seeks the help of these unlikely business "experts" and learns their secret: four simple practices that, when applied daily, help anyone to be more energized, effective, and fulfilled.
Filled with inspiration and timeless wisdom that will resonate with anyone in any field or career level, FISH! is one of the most popular business parables of all time. People in organizations around the world use its practical lessons to improve customer service, build trust and teamwork, bolster leadership, and increase employee satisfaction. They also use the lessons to strengthen personal relationships, and to live with greater purpose and happiness. FISH! will help you discover the amazing power that is already inside you to make a positive difference -- wherever you are in life.
John Peterson, a new manager in the credit department at a major big-box retailer, is struggling in his job. The people under him are not working as well or effectively as they need to, and his department is falling behind in meeting its goals. His only solution is to take on more work himself, burning the midnight oil and coming in most weekends to pick up the slack and keep his department above water.
When one of the employees stays behind to help him—a young man who came to America from a small village in Africa—he learns of the ancient wisdom and hidden power of the African philosophy of Ubuntu. Before long, it begins to change the way he thinks about the people he works with, about himself, and about how he runs his department and his life.
In an engaging and completely fresh narrative that holds a unique message for today’s business world, Ubuntu! shows us a way to overcome our fears, insecurities, and the “me-ism” that so often permeates our workplaces, and replace it with a culture of genuine respect and collaboration. It promises to take its place alongside Fish! and other business parables as the next bestselling classic in the business category.
When Stephanie, a new manager, takes over from a wildly popular and now promoted boss, she is faced with the problem of how to keep spirits up in a corporate unit that has, frankly, started to get bored and cranky and revert to its old ways. But then she visits the amazing Taka Sushi (formerly Taka Teriyaki), with its lines of customers cheerfully waiting for hours to get in. Soon, she realizes that the way to keep her employees motivated and her customers delighted can be learned from a bunch of waiters who teach one another everything they need to know. And when she finds out just how the owner of Taka knew to switch her main bill of fare from teriyaki to sushi long before anyone else, what she really discovers is the secret of keeping your work fresh.
Fish! Tales focuses on diverse companies, such as a bustling Sprint regional customer service center, a quiet neuro-surgical unit at a major hospital, and a brilliant car dealership. It features dozens of short takesquick and easy ways to apply the Fish! philosophy right now. And it includes a detailed program with specific steps and action plans.
By applying the FISH! principles of Play, Make Their Day, Choose Your Attitude, and Be Present, FISH! for Life shows readers how to confront life's issues and to reach their full potential. With advice on such life issues as weight loss, personal finance, and relationships, the book is a road map for achieving personal happiness and well-being in all areas of life. After all, life shouldn't be work.
In Top Performer, you'll meet Jim, a disciplined but uninspired sales manager. In London on vacation--his first in years--he meets a gentleman named Top Hat. In an engrossing conversation, Top Hat tells him about a legendary Dublin busker/street performer called the Rat Catcher, who engages his audience and effortlessly charms them into parting easily with their change. Top Hat then gives Jim an envelope to bring to the Rat Catcher as a form of introduction. Jim is incredulous, and even a bit suspicious. But after a trip back home, he's willing to do anything to break out of his rut of good-to-average sales and dogged but unfulfilling perseverance.
Jim travels to Dublin, where the Rat Catcher tells--and shows--him some surprising secrets of his work ethic and his selling style. Jim ultimately realizes that he needs to Claim the Pitch, Mine the Mess, Choose the Close, and, most importantly, Juice the Jam. When Jim returns home, he's re-energized, having learned how to Build a Circle and Pass the Hat where it really counts--in his life, his relationships, and his workplace.
Full of action-packed and sometimes hilarious descriptions of the real like adventures of street performer, this engaging metaphor will appeal to anyone in any position--and in any field, from banking to baking to busking.
In the tradition of the bestselling Fish! series this is a deceptively simple story that contains profound advice--advice that will help make readers into Top Performer themselves.
It's time to let the CATS out of the bag . . .
Curiosity might have killed the proverbial cat, but without it very real achievements would never occur. With this book as your guide, you’ll learn how to spark your innate curiosity, pounce on problems in ways you never imagined, and enjoy greater success and satisfaction at work—and in your personal life.
Playful, profound, and positively upbeat, CATS provides what you need to tap into your power of innovation—and then unleash it in every member of your organization. While most business thinkers view this challenge from the top down, Stephen Lundin sees the subject from a CAT's-eye view, explaining how to get every employee--no matter what level--to think and act in innovative ways. Inside, he examines the four challenges to innovation and offers practical measures aimed at conquering them. You'll learn how to:
Lundin then describes the Nine Lives of Innovation, each of which is a step toward realizing your inner CAT and becoming a fully contributing member of an innovative organization.
Prowling inside every employee is a questioner, a creator, an innovator--claws out and ready to pounce. Become a CAT and you may fi nd yourself springing on ideas in a way that surprises you—and everyone around you.
Why do some small businesses succeed while others fail?
That is the question one young entrepreneur faces in this illuminating business parable for our times. Loops reveals the soul-searching story of Tony, a business student who doesn’t understand why he can’t quit school and work in the family business.
Then his professor surprises him with an unusual final exam—a twelve-week, summer-long study of the small businesses in his local area. This simple real-world assignment opens Tony’s eyes to the most important lessons an entrepreneur can learn, such as how to:
- Manage “experience zones”
- Build strong customer relations through “vision moments”
- Standardize key processes for employees
- Innovate, improve, and maintain quality
- Accomplish real results by “closing the loops”
As you follow Tony’s journey, you’ll receive a week-by-week crash course on the seven essential loops for small business. You will learn how to distinguish yourself from the competition, improve your operations, and close the loops. Best of all, you’ll discover innovative ways to apply the loops concept to every challenge you face, with every endeavor, in any economy.
When you close the loops, you open the door—to limitless opportunities.
Endlich hat das Autorenteam um Stephen C. Lundin sein so erfolgreiches Motivationskonzept vom Fischmarkt auch auf das Privatleben übertragen. Was Millionen Menschen im Beruf glücklicher und zufriedener gemacht hat, hilft jetzt auch zu Hause, wieder zueinander zu finden und die alltäglichen Hürden zu überwinden. Die vier Säulen der FISH!-Philosophiespiele, mache anderen eine Freude, sei präsent, wähle deine Einstellung – funktionieren auch im Privatleben. So kommt wieder Schwung ins Liebesleben – in jeder Beziehung.
der Cappuccino serviert, oder einem Dachdeckerlehrling, der seinen Chef coacht. Mit 12-Wochen-Programm für eine ganz persönliche FISH!-Strategie. Bremst der Alltag die Motivation wieder?