Top critical review
Poor customer service...Good lights.
Reviewed in the United States on December 2, 2020
First off, the lights that showed up without being broken are great! Super easy to use and install.
BUT, out of the 2 boxes of these that I ordered, 11 of them came with the plug smashed under the spring making the plastic deform such that the cable would not plug into the junction boxes. I had to return a whole box of them and replace them.
I had already done the wiring for the junction boxes, so while trying to work with the Torchstar customer support team (Nicole Salinas), I was dismissed, offered no solutions, and not helped in general. They were short with me, rude, and generally didn't seem to care whether I got a resolution.