Top critical review
1.0 out of 5 starsNOT WHAT TRAVELPRO USED TO BE.
Reviewed in the United States on March 9, 2019
Buyer beware!! This is a poorly designed, Asian manufactured, bag that WILL let you down (as it did me) right from the start. It does NOT represent the quality I remember from TravelPro’s heyday. THANK YOU PRIME!! ... for taking the bag back with FULL credit.
First of all, the placement of the new TSA lock is so prominent high-up on the outside corner of the bag that the zipper pulls get ripped out and/or bent. I took 4 flights and after each one the chrome plated zinc pulls were bent and distorted (they must catch easily on other bags as they are handled). Twice it took a screw driver to get the pulls to release. Bent them back in shape and tried to use the bag. On the last flight the tabs just broke off. The lock assembly itself is just plastic anyway, so it’s not a real deterrent anyway. See photos. Carriers were Delta and Air Canada.
Second, the zippers are not as heavy duty as they should be. The teeth are evidently too small. On one flight the zipper must have been depressed when the bag was stacked and it opened up in the middle. Zipper still closed .... big opening in the middle. I am lucky nothing came out onto the tarmac! See photos.
Lastly, ZERO, and I mean ZERO, customer support. Emailed TravelPro four days ago with no reply. Just an auto reply “we got your email” ....Pretty sad.
What good is a lifetime warranty if A) the bag is poorly designed and B) you can’t an email back? What good is a $300 bag that is going to break or have an issue with every flight, even if they agreed to “fix” it for free? Bad design is not something you want, even for free!
Do yourself a favor. Check out some other brands on Amazon before you pay a premium for this one ..... based on a long faded reputation.
