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The Trusted Advisor: 20th Anniversary Edition Paperback – February 2, 2021

4.4 out of 5 stars 184 ratings

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Editorial Reviews

Review

The Trusted Advisor is a foundational text for any consulting professional looking to build, sustain, and grow their client relationships. I have leveraged its guiding principles and its exceedingly practical advice to reimagine what it means to demonstrate trust—and have urged the many colleagues to whom I have gifted the book to do the same. Twenty years since it was first published, The Trusted Advisor is more relevant and valuable than ever, helping professionals navigate constant disruption—so we can do the same for our clients.” —Janet Foutty, U.S. executive chair, Deloitte

“A rich source of examples and experiences that guide the development of truly special relationships with one’s clients.” —Rich Lesser, CEO, Boston Consulting Group

“Full of both sage wisdom and applicable advice, The Trusted Advisor has helped elevate the work of an entire generation of advisors, and I know it will continue to be an invaluable resource for generations to come.” —Kelly Grier, managing partner U.S. and Americas, EY

“For many years The Trusted Advisor has been Forrester’s handbook for delivering outstanding customer service—whenever we lost our way, this book’s wisdom and straight talk would snap us right back on track. This is my favorite book to give to clients—I’m so glad that I can now pass on an updated new edition.” —George Colony, chairman and CEO, Forrester Research

“Maister, Green, and Galford share intuitive frameworks, evidence-based insights, and practical actions to grow from an expert to a trusted advisor. This book stands the test of time and is required reading for anyone who wants stronger professional (and personal) relationships.” —John J. Kalamarides, president, Prudential Group Insurance

The Trusted Advisor will be invaluable to all professionals, young and old. Anyone who earns his or her living by giving advice should read this book.” — John Quelch, Leonard M. Miller University Chair Professor, University of Miami

About the Author

David H. Maister is widely acknowledged as the world’s leading authority on the management of professional service firms. Beginning four decades ago, David has advised firms in a broad spectrum of professions, covering all strategic and managerial issues, spanning the globe. A native of Great Britain, David holds degrees from the University of Birmingham, the London School of Economics, and the Harvard Business School, where he was a professor for seven years. He is the author of the best-selling books Managing the Professional Service Firm and True Professionalism. He lives in Boston, Massachusetts.

Robert M. Galford is a Managing Partner of the Center for Leading Organizations, where he works with senior executives at the intersection of strategy, organization, and leadership. In addition to The Trusted Advisor, Rob has coauthored three books: The Trusted LeaderYour Leadership Legacy; and Simple Sabotage, and has been a frequent contributor to the Harvard Business Review, HBR.org, and numerous other business publications. His educational background includes Liceo Segre, Turin, Italy, a BA in Economics and Italian Literature from Haverford College, an MBA from Harvard Business School and a JD from Georgetown University Law Center.

Charles H. Green is a speaker and executive educator focused on trust in complex businesses and professional services firms. Charlie is founder and Chairman of Trusted Advisor Associates. In addition to The Trusted Advisor, Charlie wrote Trust-Based Selling, and coauthored The Trusted Advisor Fieldbook. He is a graduate of Columbia and of the Harvard Business School. He spent the first twenty years of his career with The MAC Group and its successor, Gemini Consulting. Charlie lives in Boca Raton, Florida.

Product details

  • Publisher ‏ : ‎ Free Press; Anniversary edition (February 2, 2021)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 336 pages
  • ISBN-10 ‏ : ‎ 1982157100
  • ISBN-13 ‏ : ‎ 978-1982157104
  • Item Weight ‏ : ‎ 8.8 ounces
  • Dimensions ‏ : ‎ 0.22 x 0.9 x 0.33 inches
  • Customer Reviews:
    4.4 out of 5 stars 184 ratings

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David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.

Customer reviews

4.4 out of 5 stars
4.4 out of 5
184 global ratings

Top reviews from the United States

Reviewed in the United States on March 12, 2017
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Reviewed in the United States on January 5, 2019
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Reviewed in the United States on June 16, 2021
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3.0 out of 5 stars Kindle figures impossible to read
By Jenny C. on June 16, 2021
Interesting book but impossible to zoom in or read the figures in the kindle version
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Reviewed in the United States on September 27, 2021
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Reviewed in the United States on March 16, 2019
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Reviewed in the United States on March 26, 2013
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Reviewed in the United States on October 13, 2013
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Reviewed in the United States on March 13, 2020
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Top reviews from other countries

Anderson Pereira
5.0 out of 5 stars Um livro que destrincha o tema 'Confiança' em todos os tipos de relações. Recomendo.
Reviewed in Brazil on August 3, 2021
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Amazon Customer
2.0 out of 5 stars Print quality and binding
Reviewed in Australia on July 5, 2021
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Priyanka Desai
2.0 out of 5 stars Poor Paper Quality and Print
Reviewed in India on April 12, 2021
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Amazon Customer
2.0 out of 5 stars Low paper and print quality
Reviewed in Germany on September 6, 2021
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F JAVIER CORTINA A
4.0 out of 5 stars Building and reatining trust
Reviewed in Spain on December 14, 2015
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One person found this helpful
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