Unreasonable Hospitality: The Remarkable Power of Giving People More than They Expect Audible Audiobook – Unabridged
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Audible Audiobook, Unabridged
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Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.
Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.
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|Listening Length||8 hours and 37 minutes|
|Whispersync for Voice||Ready|
|Audible.com Release Date||October 25, 2022|
|Best Sellers Rank|| #198 in Audible Books & Originals (See Top 100 in Audible Books & Originals) |
#1 in Hospitality, Travel & Tourism (Books)
#1 in Customer Relations (Books)
#2 in Marketing & Sales (Audible Books & Originals)
Reviewed in the United States on December 10, 2022
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Top reviews from the United States
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I’ve recommended it to so many people!
I drank in every aspect of this “unreasonable hospitality “ and plan to adapt it to fit my industry—serving the homeless!
Thanks for sharing the EMP journey to the TOP of the industry…more importantly the TOP in the hearts of those who ate there and experienced “unreasonable hospitality “ for themselves.
Top reviews from other countries
Excerpts have been used in presentations and 2023 planning sessions. Favourite book in recent memory by far.