Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.

How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.

Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

Listening Length

8 hours and 37 minutes
Author

Will Guidara
Narrator

Will Guidara
Audible release date

October 25, 2022
Language

English
Publisher

Penguin Audio
ASIN

B09S4MDZHZ
Version

Unabridged
Program Type

Audiobook
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Product details

Listening Length	8 hours and 37 minutes
Author	Will Guidara
Narrator	Will Guidara
Whispersync for Voice	Ready
Audible.com Release Date	October 25, 2022
Publisher	Penguin Audio
Program Type	Audiobook
Version	Unabridged
Language	English
ASIN	B09S4MDZHZ
Best Sellers Rank	#198 in Audible Books & Originals (See Top 100 in Audible Books & Originals) #1 in Hospitality, Travel & Tourism (Books) #1 in Customer Relations (Books) #2 in Marketing & Sales (Audible Books & Originals)

Customer reviews

4.8 out of 5

519 global ratings

5 star		86%
4 star		11%
3 star		2%
2 star 0% (0%)		0%
1 star		1%

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Top reviews from the United States

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Hayley Hines

If I could give this book 4 Michelin stars… ;)

Reviewed in the United States 🇺🇸 on January 7, 2023

Verified Purchase

I absolutely loved and adore this book, the pictures it paints, and all of the concepts and ideas throughout that apply to so many aspects of life. I heard about this book listening to a Simon Sinek podcast after he had interviews Will Guidara. I am a very empathetic person and always try to improve my hospitality in every type of job I’ve had. That sparked my interest in the book. What I learned from it was worth so much. I was so captivated in this book I went from being a person who is bored reading to reading the books cover to cover in a couple days. I am not a quick reader, but I couldn’t put it down. I love how Guidara was intentional about naming and giving credit to people that helped him along his career, and people who taught him so much. I also learned some cool things about restaurants (although I know that isn’t the point of the book), just by really reading and imagining the examples he used. I have scanned and highlighted sections of this book to put on my desk at work, and have been sending them to my colleagues in situations that apply. My perspective was sharpened on the idea of what good hospitality and customer service is, and also taking care of yourself. I’ve been recommending this book to so many people already. I plan to read it again in a few months (after reading some other leadership books) to see if there’s more I didn’t pickup on the first time. I promise it’s worth it.

8 people found this helpful

Helpful

A really great read

Reviewed in the United States 🇺🇸 on March 24, 2023

Verified Purchase

This is one of the best books I have read this year and I would highly recommend it. It will cause you to adjust your perspective on what truly great customer service is and how you can think just a bit differently to create an entirely different client experience. Definitely worth your time and money.

Helpful

Rural Outdoors

One of the best easy reads in a long time

Reviewed in the United States 🇺🇸 on March 23, 2023

Verified Purchase

This is a fabulous book that takes you easily along the journey of a restaurant manager and ultimately owner through engaging stories about how he obtained tremendous success. It’s fun, interesting, and full of simple little tips and insights that are applicable to so many different situations and positions.

I’ve recommended it to so many people!

Helpful

Erika Rae Wise

Harkening back…

Reviewed in the United States 🇺🇸 on March 10, 2023

Verified Purchase

This book harkens back to scripture and the old adage, “love your neighbor” and “hospitality begins at home.”

I drank in every aspect of this “unreasonable hospitality “ and plan to adapt it to fit my industry—serving the homeless!

Thanks for sharing the EMP journey to the TOP of the industry…more importantly the TOP in the hearts of those who ate there and experienced “unreasonable hospitality “ for themselves.

Amazing work!!

Helpful

fragiletension

THUMBS UP

Reviewed in the United States 🇺🇸 on March 20, 2023

Verified Purchase

Bought a copy for me and one for a business associate. Good book, inspiring, enjoyable read. Love to hear about people excelling in their fields - you don’t have to be in the restaurant industry to enjoy.

One person found this helpful

Helpful

Duncan

So many life lessons...

Reviewed in the United States 🇺🇸 on March 19, 2023

Verified Purchase

I don't know why I learn more from books about restaurants and hospitality than anything else. This one rises above them all!

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Amazon Customer

This book is a game changer!!

Reviewed in the United States 🇺🇸 on March 7, 2023

Verified Purchase

This book will inspire and bring out the best in you. Your focus will change and you will begin to look for ways to exceed expectations in your daily life with family, friends, and clients.

2 people found this helpful

Helpful

Robert E. Logan

It's not about hospitality, it's about people...

Reviewed in the United States 🇺🇸 on January 30, 2023

Verified Purchase

Will Guidara's book, Unreasonable Hospitality I learned about listenting to Simon Sinek's podcast, A Taste of Optimism. I was struck by the honesty and the driven nature by Guidara to create amazing experiences for his restaurant guests. But as I read more and more, I realized this book is not about restaraunts or even hospitality, it is about PEOPLE. It is about how people and organizations can become the best version of themselves and how organizations can use some very simple tenets to improve. Trust me, if you run a company or manage people, you need to read this book. It is that good.

One person found this helpful

Helpful

Top reviews from other countries

Manuel

inspirational

Reviewed in the United Kingdom 🇬🇧 on December 12, 2022

Verified Purchase

This book is a treasure ! Loved every moment of it ! Huge inspiration for those who seek the art of giving

2 people found this helpful

Navneet Kaur

Must buy

Reviewed in Germany 🇩🇪 on December 8, 2022

Verified Purchase

Absolutely amazing!!! It’s my first review of a book on Amazon. I finished the book in few hours. I had tears in my eyes when I read about the achievements or a particular incident so intriguing written. Being in the food business, I got so many insights. Thank you Mr. Guidara for being so authentic and sharing a beautiful coming of age story which will inspire coming generations.

Amazon Customer

Bought 55 copies…

Reviewed in Canada 🇨🇦 on February 10, 2023

Verified Purchase

Loved it so much, I bought copies for clients and staff that are equally committed to delivering the exceptional.

Excerpts have been used in presentations and 2023 planning sessions. Favourite book in recent memory by far.

Thanks Will!

Kimberly

Good book

Reviewed in Singapore 🇸🇬 on February 2, 2023

Verified Purchase

Fast delivery and a book worth reading.

Flaviu Rus

This is a must read!

Reviewed in Spain 🇪🇸 on December 8, 2022

Verified Purchase

Great book and great story filled with valuable examples for anyone running a business that has any interaction with people

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Unreasonable Hospitality: The Remarkable Power of Giving People More than They Expect Audible Audiobook – Unabridged

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