Customer Questions & Answers

Find answers in product info, Q&As, reviews

There was a problem completing your request. Please try your search again later.
All Product Information Customer Q&A's Customer Reviews

Your question might be answered by sellers, manufacturers, or customers who bought this product.

Please make sure that you are posting in the form of a question.

Please enter a question.

Showing 1-10 of 552 questions
Sort by
  • 9
    vote

    votes
Answer:
In the USA, definitely. This is considered a small power bank by the TSA, and is perfectly okay in carry-on luggage but are prohibited in checked bags. Anything under 100 watt-hours is considered a small power bank and is allowed on all aircraft. Larger power banks, between 100 and 170 w/h require special permission… see more In the USA, definitely. This is considered a small power bank by the TSA, and is perfectly okay in carry-on luggage but are prohibited in checked bags. Anything under 100 watt-hours is considered a small power bank and is allowed on all aircraft. Larger power banks, between 100 and 170 w/h require special permission from the airline but are completely legal with that permission. Larger than that is always illegal. see less In the USA, definitely. This is considered a small power bank by the TSA, and is perfectly okay in carry-on luggage but are prohibited in checked bags. Anything under 100 watt-hours is considered a small power bank and is allowed on all aircraft. Larger power banks, between 100 and 170 w/h require special permission from the airline but are completely legal with that permission. Larger than that is always illegal.
Gindjurra
· December 16, 2019
  • 7
    vote

    votes
Answer:
Depends on the wall charger you use. So long as the wall charger you hook it up to has dual voltage 100v/210v you can charge without damage when traveling.
Geegee
· May 17, 2017
  • 6
    vote

    votes
Answer:
10,000 mAh, which for most phones is roughly 3-4 full charges
Autumn B.
· August 21, 2017
  • 5
    vote

    votes
Answer:
It could be a "contact problem." Those micro-USB connectors do not always "lodge" into the tiny receptacle on the charger as deeply and securely as needed to get a fullly charged power bank. Hold the micro connector firmly in place for a minute or two. Are you seeing each of the four dots flashing in a down-to-up pa… see more It could be a "contact problem." Those micro-USB connectors do not always "lodge" into the tiny receptacle on the charger as deeply and securely as needed to get a fullly charged power bank. Hold the micro connector firmly in place for a minute or two. Are you seeing each of the four dots flashing in a down-to-up pattern? If so, the charger is capable of being fully charged, and in all likelihood the micro-connector is not maintaining contact while you're away from it. Try some other cables with that micro-connector on one end. One may have a better (i.e. more snug) fit. -- On the other hand, If you don't see all 4 dots flash--one by one in that down-to-up pattern--at the start of charging, then the problem is likely with the charger itself. Return or exchange the charger for a new one (Amazon or the manufacturer should take care of you.) But in most cases when I have difficulty charging my devices, the problem is with the cable, not the charger. Be sure to try at least 2-3 cables. see less It could be a "contact problem." Those micro-USB connectors do not always "lodge" into the tiny receptacle on the charger as deeply and securely as needed to get a fullly charged power bank. Hold the micro connector firmly in place for a minute or two. Are you seeing each of the four dots flashing in a down-to-up pattern? If so, the charger is capable of being fully charged, and in all likelihood the micro-connector is not maintaining contact while you're away from it. Try some other cables with that micro-connector on one end. One may have a better (i.e. more snug) fit. -- On the other hand, If you don't see all 4 dots flash--one by one in that down-to-up pattern--at the start of charging, then the problem is likely with the charger itself. Return or exchange the charger for a new one (Amazon or the manufacturer should take care of you.) But in most cases when I have difficulty charging my devices, the problem is with the cable, not the charger. Be sure to try at least 2-3 cables.
Samuel
· January 4, 2018
  • 1
    vote

    votes
Answer:
I had mine charging all day and it didn't run out. It indicated that it still had a lot of battery left because it was showing 4 blue lights. I'm very impressed at the efficiency of this power bank.
Jim Marshall…
· July 27, 2017
  • 1
    vote

    votes
Answer:
Contact the company , they lost likely will help you out and figure out a solution
Daisy
· July 26, 2019
  • 1
    vote

    votes
Answer:
It can act differently for an Apple item than an Amazon tablet. If it keeps shutting down shortly after connecting, try inserting the USB connector in the other port on this power bank. The 2 ports on this power bank are NOT the same--one supplies more power and a faster charge than the other. Most devices in need of… see more It can act differently for an Apple item than an Amazon tablet. If it keeps shutting down shortly after connecting, try inserting the USB connector in the other port on this power bank. The 2 ports on this power bank are NOT the same--one supplies more power and a faster charge than the other. Most devices in need of charging automatically sense which of the two ports is right for them. see less It can act differently for an Apple item than an Amazon tablet. If it keeps shutting down shortly after connecting, try inserting the USB connector in the other port on this power bank. The 2 ports on this power bank are NOT the same--one supplies more power and a faster charge than the other. Most devices in need of charging automatically sense which of the two ports is right for them.
Samuel
· January 4, 2018
  • 1
    vote

    votes
Answer:
Yes. Only one. If I may add, this battery pack is very powerful. Excellent product. I will buy another as a gift for my son.
Dannette
· June 12, 2017
  • 1
    vote

    votes
Answer:
I bought my Aibocn power bank from EBL and they were very responsive when I had questions about my power bank.
Kristina G
· August 26, 2020
  • 1
    vote

    votes
Question:
Answer:
This Aibocn power bank is about 3/4" thick, 5 1/2" long and 2 1/2" wide. Note: great company (EBL) and quick response, if you have any questions with your power bank.
Kristina G
· August 26, 2020