Customer Questions & Answers

Find answers in product info, Q&As, reviews

There was a problem completing your request. Please try your search again later.
All Product Information Customer Q&A's Customer Reviews

Your question might be answered by sellers, manufacturers, or customers who bought this product.

Please make sure that you are posting in the form of a question.

Please enter a question.

Showing 1-10 of 547 questions
Sort by
  • 24
    vote

    votes
Answer:
I have been running mine for 24 days now on a single charge. Initially I had it set to allow "live view" and it was really dropping the charge fast. In 3 days it went from 100% to about 80%. Now, after turning that feature off, it has gone from 80% down to 27% in 21 days. I think one reason for the rapid drain may … see more I have been running mine for 24 days now on a single charge. Initially I had it set to allow "live view" and it was really dropping the charge fast. In 3 days it went from 100% to about 80%. Now, after turning that feature off, it has gone from 80% down to 27% in 21 days. I think one reason for the rapid drain may be that our outside cat has figured out that if she sits on the garbage can, we will eventually open the door and let her in. I want to wait before recharging to see how long it will go before it starts begging for attention.

Regardless of how long it lasts before requiring a recharge, I am going to purchase a backup battery so I can switch them out instead of having to worry about down time. In my opinion, Ring should package it both as it is currently sold and optionally with a second battery for those who do not have/want wiring. Yes I understand that there would be a price difference in the packaging but that is to be expected. see less
I have been running mine for 24 days now on a single charge. Initially I had it set to allow "live view" and it was really dropping the charge fast. In 3 days it went from 100% to about 80%. Now, after turning that feature off, it has gone from 80% down to 27% in 21 days. I think one reason for the rapid drain may be that our outside cat has figured out that if she sits on the garbage can, we will eventually open the door and let her in. I want to wait before recharging to see how long it will go before it starts begging for attention.

Regardless of how long it lasts before requiring a recharge, I am going to purchase a backup battery so I can switch them out instead of having to worry about down time. In my opinion, Ring should package it both as it is currently sold and optionally with a second battery for those who do not have/want wiring. Yes I understand that there would be a price difference in the packaging but that is to be expected.

DanSpurling
· January 21, 2019
  • 12
    vote

    votes
Answer:
I read the Ring Team's January 2020 answer that the battery can sit in the box for a few months unplugged after charging it. I did exactly that, and when I took the battery out of the box, it had discharged. It took more than 24 hours to recharge it. This has happened with both of the batteries (the one that came wi… see more I read the Ring Team's January 2020 answer that the battery can sit in the box for a few months unplugged after charging it. I did exactly that, and when I took the battery out of the box, it had discharged. It took more than 24 hours to recharge it. This has happened with both of the batteries (the one that came with Ring 3 Plus, and the one that I bought as a reserve). I bought the second (reserve) battery to put into the Ring to minimize "downtime" on the Ring device on my door. The Ring Team reply seems erroneous. see less I read the Ring Team's January 2020 answer that the battery can sit in the box for a few months unplugged after charging it. I did exactly that, and when I took the battery out of the box, it had discharged. It took more than 24 hours to recharge it. This has happened with both of the batteries (the one that came with Ring 3 Plus, and the one that I bought as a reserve). I bought the second (reserve) battery to put into the Ring to minimize "downtime" on the Ring device on my door. The Ring Team reply seems erroneous.
D. HupFons
· November 5, 2020
  • 12
    vote

    votes
Answer:
It does come with a usb cable to charge the battery. In addition, I purchased a second battery, so I always have a quick replacement. The additional battery also came with a charging cable.
Randy Wear
· February 13, 2018
  • 10
    vote

    votes
Answer:
After talking with a Ring rep. The battery will fit for the ring 3, 3 plus ring stick. Will fit all models of the ring which are battery operated.
Robert
· October 18, 2020
  • 2
    vote

    votes
Answer:
It takes at least 5-6 hours. I own 5 batteries and all are consistent with those charging times.
Amazon Customer
· December 3, 2019
  • 2
    vote

    votes
Answer:
No
M. Dickinson
· April 5, 2019
  • 1
    vote

    votes
Answer:
I have to change my battery out every three days to recharge it. It’s a drag. I’ll probably buy the cord and plug it in
JoAnna
· June 3, 2019
  • 1
    vote

    votes
Answer:
This is the rechargeable battery. Batteries are charged with a USB cord, which comes with the spotlight cam. Always good to have a backup battery. Batteries can be bought directly from Ring.com.
Mary Ann Victor
· March 29, 2018
  • 1
    vote

    votes
Answer:
exactamente no se .
pablo medina
· October 14, 2020