Customer Questions & Answers

Find answers in product info, Q&As, reviews

There was a problem completing your request. Please try your search again later.
All Product Information Customer Q&A's Customer Reviews

Your question might be answered by sellers, manufacturers, or customers who bought this product.

Please make sure that you are posting in the form of a question.

Please enter a question.

Showing 1-10 of 109 questions
Sort by
  • 1
    vote

    votes
Answer:
Hi,
We are so sorry for this. This product is not suitable for fast charging. Its voltage output must be 5V / 1A. Our products are equipped with a charging cable.
Thank you so much.

Bard Christopher
Seller · January 18, 2019
  • 1
    vote

    votes
Answer:
Hi,
It can only use the original charging cable. If you lose the charging cable, please contact us via email address: service@bonwayer.cn
We will send you a charge cable as soon as possible.

Bard Christopher
Seller · January 18, 2019
  • 1
    vote

    votes
Answer:
Dear customer,
We can send the replacement parts for you. Please feel free to contract us via email address: service@bonwayer.cn
Thanks for your patience.

Bard Christopher
Seller · January 18, 2019
  • 1
    vote

    votes
Answer:
Hi,
If the product you received is missing a remote control, you can contact us via email address: service@bonwayer.cn
We will send a new one for you as soon as possible. … see more
Hi,
If the product you received is missing a remote control, you can contact us via email address: service@bonwayer.cn
We will send a new one for you as soon as possible.
Thanks for your patience. see less
Hi,
If the product you received is missing a remote control, you can contact us via email address: service@bonwayer.cn
We will send a new one for you as soon as possible.
Thanks for your patience.

Bard Christopher
Seller · January 18, 2019
  • 0
    vote

    votes
Answer:
Hi,
The products are all shipped by Amazon. It usually takes 2-3 days to arrive. We suggest you consult Amazon Customer Service for the specific time. Thanks for your support and patience.

Bard Christopher
Seller · January 18, 2019
  • 0
    vote

    votes
Answer:
Hi, it will come in a box. This flying ball is safe because it has multiple protections: 1. Flying protection 2. Power-on protection 3. Collision protection 4. Environmental protection 5. Automatic power off protection.
Bard Christopher
Seller · July 23, 2018
  • 0
    vote

    votes
Answer:
Hi,
yes, you can control its landing or flying by the yellow remote control.

Bard Christopher
Seller · January 18, 2019
  • 0
    vote

    votes
Answer:
I would send it back and tell them the package s are broken. U can get a refund or a replacement but if it was me I would just get a refund.
Isaiah
· December 13, 2020
  • 0
    vote

    votes
Answer:
there is no warranty for this. in fact it would be worth it . the warranty would probably cost more than the actual cost of product
Karen G
· December 28, 2020