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Showing 11-20 of 146 questions
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Answer:
Return it for a refund!
Juan P. Gonzalez
· October 18, 2019
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Answer:
Dear Customer,

Thank you for your email. This is the Coolife customer service center. I’m very glad to answer your question. … see more
Dear Customer,

Thank you for your email. This is the Coolife customer service center. I’m very glad to answer your question.

The height of the handle raises up from the floor on the 20 inches luggage is 41''.


If you have any other questions, please feel free to contact us.

Have a nice day!

Best Regards,
Coolife Luggage
Cindy see less
Dear Customer,

Thank you for your email. This is the Coolife customer service center. I’m very glad to answer your question.

The height of the handle raises up from the floor on the 20 inches luggage is 41''.


If you have any other questions, please feel free to contact us.

Have a nice day!

Best Regards,
Coolife Luggage
Cindy

Coolife Luggage
Seller · September 25, 2021
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Answer:
We have taken about 6 trips with this. Some had multiple plane changes. So far so good. Seems very durable and my husband mentioned something about the wheels being durable too.
Faith
· January 29, 2020
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Answer:
Dear Customer,
This is Mia from COOLIFE customer support center, I’m very to glad to answer your question.
see more
Dear Customer,
This is Mia from COOLIFE customer support center, I’m very to glad to answer your question.

This luggage currently don’t have black color, but we have others individual suitcase available in black
Our customer service is typically available after 6: PM every day. Please be patient if you find there is no immediate response to your messages before that time. If you have any urgent issue, please call us directly or leave a message of your order ID/phone number. The phone number is 909-233-6034. Our Phone service is available between 6:00 PM to 12:00 PM (PST)) on business working days. Thank you for your patience.
Best regards,
Coolife luggage see less
Dear Customer,
This is Mia from COOLIFE customer support center, I’m very to glad to answer your question.

This luggage currently don’t have black color, but we have others individual suitcase available in black
Our customer service is typically available after 6: PM every day. Please be patient if you find there is no immediate response to your messages before that time. If you have any urgent issue, please call us directly or leave a message of your order ID/phone number. The phone number is 909-233-6034. Our Phone service is available between 6:00 PM to 12:00 PM (PST)) on business working days. Thank you for your patience.
Best regards,
Coolife luggage

Coolife Luggage
Seller · March 2, 2019
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Answer:
There are three different sizes. 20" 24" and 28"
MATT
· June 12, 2019
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Answer:
Dear Customer,

Thank you for your inquiry. This is Coolife luggage customer service center. … see more
Dear Customer,

Thank you for your inquiry. This is Coolife luggage customer service center.

The 20'' suitcase in green will not be available in the recent period.

Hope this resolves your concern. Please do not hesitate to contact us if you have any other inquiries.  

Thank you. Have a nice day.
 
Sincerely
Coolife luggage
Vera see less
Dear Customer,

Thank you for your inquiry. This is Coolife luggage customer service center.

The 20'' suitcase in green will not be available in the recent period.

Hope this resolves your concern. Please do not hesitate to contact us if you have any other inquiries.  

Thank you. Have a nice day.
 
Sincerely
Coolife luggage
Vera

Coolife Luggage
Seller · November 8, 2021
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Answer:
Call the Amazon help line - they care
David Purdie
· November 30, 2021
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Answer:
Dear Customer,
Thank you for your email. I’m very glad to answer your question.
How to RESET YOUR TSA LOCK … see more
Dear Customer,
Thank you for your email. I’m very glad to answer your question.
How to RESET YOUR TSA LOCK
Step1:
Dial the three wheels to 0-0-0, which is the default combination setting for the
luggage.
Step2:
Press the reset button with a pen or a toothpick and you will hear a click sound.
Step3:
Enter the new combination of your choice. For example 8-8-8.
Step4:
Pushing the tab lock to lock the number you just enter, and you will hear a click sound
again, then done.
If you have any other questions, please feel free to contact us.
Have a nice day!
Coolife Company see less
Dear Customer,
Thank you for your email. I’m very glad to answer your question.
How to RESET YOUR TSA LOCK
Step1:
Dial the three wheels to 0-0-0, which is the default combination setting for the
luggage.
Step2:
Press the reset button with a pen or a toothpick and you will hear a click sound.
Step3:
Enter the new combination of your choice. For example 8-8-8.
Step4:
Pushing the tab lock to lock the number you just enter, and you will hear a click sound
again, then done.
If you have any other questions, please feel free to contact us.
Have a nice day!
Coolife Company

Coolife Luggage
Seller · October 2, 2019
  • 0
    vote

    votes
Answer:
Dear Customer,
Thank you for your email. This is from the Coolife luggage service center. I'm glad to answer your question.
see more
Dear Customer,
Thank you for your email. This is from the Coolife luggage service center. I'm glad to answer your question.

The weight of the 24in is about  8.1lbs.


Thank you for your patience. For any inquiries, please don't hesitate to contact us. Have a great day.
Sincerely
Coolife luggage
Oliv see less
Dear Customer,
Thank you for your email. This is from the Coolife luggage service center. I'm glad to answer your question.

The weight of the 24in is about  8.1lbs.


Thank you for your patience. For any inquiries, please don't hesitate to contact us. Have a great day.
Sincerely
Coolife luggage
Oliv

Coolife Luggage
Seller · July 2, 2020
  • 0
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    votes
Answer:
Dear Customer,
Thank you for your email. This is Michael from Coolife service. I’m very glad to answer your question.
You may unlock the suitcase by codes. … see more
Dear Customer,
Thank you for your email. This is Michael from Coolife service. I’m very glad to answer your question.
You may unlock the suitcase by codes.
Unzip it by zippers.

If you have any other questions, please feel free to contact us.
Have a nice day!
Coolife Company see less
Dear Customer,
Thank you for your email. This is Michael from Coolife service. I’m very glad to answer your question.
You may unlock the suitcase by codes.
Unzip it by zippers.

If you have any other questions, please feel free to contact us.
Have a nice day!
Coolife Company

Coolife Luggage
Seller · November 19, 2021