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Showing 1-10 of 277 questions
  • 26
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    votes
Answer:
Haha! We’re all looking forward to an invention like that. In the meantime this device can help you find the remote that she hides during the superbowls
Zee’s supplies
Seller · December 21, 2020
  • 9
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Answer:
It will tell you where the Tile is located and depending on how close you are to it, it will play a sound or tune to help locate it within range. My husbands keys were stolen and I used the app on my phone to locate them in the thief’s backpack.
Amazon Customer
· January 13, 2020
  • 8
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Answer:
Yes. September 2020 and this is still a problem. I can never locate my phone with my key tag because of this. I have set the app to be able to locate on the background. In phone settings I have set it to 'never sleep'. Samsung and tile just don't get along. However, finding all the other stuff I lost works just f… see more Yes. September 2020 and this is still a problem. I can never locate my phone with my key tag because of this. I have set the app to be able to locate on the background. In phone settings I have set it to 'never sleep'. Samsung and tile just don't get along. However, finding all the other stuff I lost works just fine. Just re open the app. see less Yes. September 2020 and this is still a problem. I can never locate my phone with my key tag because of this. I have set the app to be able to locate on the background. In phone settings I have set it to 'never sleep'. Samsung and tile just don't get along. However, finding all the other stuff I lost works just fine. Just re open the app.
Sage
· September 16, 2020
  • 1
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    votes
Answer:
Hello there,

Great question! I can say that the Tile app is optimized so that it takes up as much battery like most other apps running on your phone. The key difference is that our app, unlike many others, does need to be open and running in the background at all times and performs background activity to ensure your… see more
Hello there,

Great question! I can say that the Tile app is optimized so that it takes up as much battery like most other apps running on your phone. The key difference is that our app, unlike many others, does need to be open and running in the background at all times and performs background activity to ensure your items are still being tracked reliably.

If you prefer not to use your data network or location services to save battery, Tile can still work if you enable Bluetooth only. This way you'll be able to find and ring your misplaced items if they are within Bluetooth range (30-400 ft) depending on what Tile is attached to it. If you're not sure of your Tile's range, please visit the Tile App website help center and search "Tile Models."

If you have further questions or concerns, please reach out to us through the Tile App website's Help Center and click on Contact Customer Care. Be sure to use the email tied to your account and reference this review. We're happy to help.

All the best,
MM see less
Hello there,

Great question! I can say that the Tile app is optimized so that it takes up as much battery like most other apps running on your phone. The key difference is that our app, unlike many others, does need to be open and running in the background at all times and performs background activity to ensure your items are still being tracked reliably.

If you prefer not to use your data network or location services to save battery, Tile can still work if you enable Bluetooth only. This way you'll be able to find and ring your misplaced items if they are within Bluetooth range (30-400 ft) depending on what Tile is attached to it. If you're not sure of your Tile's range, please visit the Tile App website help center and search "Tile Models."

If you have further questions or concerns, please reach out to us through the Tile App website's Help Center and click on Contact Customer Care. Be sure to use the email tied to your account and reference this review. We're happy to help.

All the best,
MM

Tile
Manufacturer · November 25, 2020
  • 1
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    votes
Answer:
Hello there,

Great question! While Tile has the ability to reliably track personal belongings, it wasn't designed for tracking people. Since Tile uses Bluetooth to keep track of your things, it can find something that is within up to a 400-foot range. Because Tile doesn't offer the same live tracking that a GPS dev… see more
Hello there,

Great question! While Tile has the ability to reliably track personal belongings, it wasn't designed for tracking people. Since Tile uses Bluetooth to keep track of your things, it can find something that is within up to a 400-foot range. Because Tile doesn't offer the same live tracking that a GPS device would, it's not the most reliable source for keeping up with something that's moving around relatively quickly. We recommend Tile to be used for things like your wallet, keys, school supplies, or something your kids tend to misplace often.

If you do decide to use Tile for tracking another person, you can utilize the power of our Tile Network when that Tile is out of range. Once a Tile is marked as lost within the app, any person who comes within range of your Tile with the app running will anonymously send you an updated location. Speed and accuracy of location updates depend on the size of the Network in your area, so we don't normally suggest relying on Tile to find a missing child or senior.

To learn more about how Tile works, please visit the Tile App website's help center and search "Tile Network" and "Frequently Asked Questions about Tile."

We're here to help!

All the best,
MM see less
Hello there,

Great question! While Tile has the ability to reliably track personal belongings, it wasn't designed for tracking people. Since Tile uses Bluetooth to keep track of your things, it can find something that is within up to a 400-foot range. Because Tile doesn't offer the same live tracking that a GPS device would, it's not the most reliable source for keeping up with something that's moving around relatively quickly. We recommend Tile to be used for things like your wallet, keys, school supplies, or something your kids tend to misplace often.

If you do decide to use Tile for tracking another person, you can utilize the power of our Tile Network when that Tile is out of range. Once a Tile is marked as lost within the app, any person who comes within range of your Tile with the app running will anonymously send you an updated location. Speed and accuracy of location updates depend on the size of the Network in your area, so we don't normally suggest relying on Tile to find a missing child or senior.

To learn more about how Tile works, please visit the Tile App website's help center and search "Tile Network" and "Frequently Asked Questions about Tile."

We're here to help!

All the best,
MM

Tile
Manufacturer · August 25, 2021
  • 1
    vote

    votes
Answer:
Hello there,

Great question! A Bluetooth connection with your phone is required for Tile to update it's location, and the Tile app must be open and running in order to save that location to the map. … see more
Hello there,

Great question! A Bluetooth connection with your phone is required for Tile to update it's location, and the Tile app must be open and running in order to save that location to the map.

We would suggest selecting "Notify When Found" within the app to utilize the power of our Tile Community! Once a Tile is marked as lost within the app, any person who comes within range of your Tile with the app open and running will anonymously send you an updated location. Learn more here: https://www.thetileapp.com/en-us/community-find

If you have further questions or concerns, please email us at socialsupport@thetileapp.com and reference this review.

We're happy to help!

All the best,
MM see less
Hello there,

Great question! A Bluetooth connection with your phone is required for Tile to update it's location, and the Tile app must be open and running in order to save that location to the map.

We would suggest selecting "Notify When Found" within the app to utilize the power of our Tile Community! Once a Tile is marked as lost within the app, any person who comes within range of your Tile with the app open and running will anonymously send you an updated location. Learn more here: https://www.thetileapp.com/en-us/community-find

If you have further questions or concerns, please email us at socialsupport@thetileapp.com and reference this review.

We're happy to help!

All the best,
MM

Tile
Manufacturer · January 28, 2020
  • 1
    vote

    votes
Answer:
Hi there,

That is a great question, and yes you can! You can log in your one Tile account onto as many devices as you wish. Also, you have the option of sharing Tiles to different Tile accounts: https://tileteam.zendesk.com/hc/en-us/articles/205332837 … see more
Hi there,

That is a great question, and yes you can! You can log in your one Tile account onto as many devices as you wish. Also, you have the option of sharing Tiles to different Tile accounts: https://tileteam.zendesk.com/hc/en-us/articles/205332837

One item of note though is that a Tile will only be able to be connected at any given point to one device at a Tile. You can still use it with two devices, but it will alternate connecting between the two depending on which is interacting with it at the time.

Please email us at socialsupport@thetileapp.com if you have any additional questions or concerns.

Thank you!

All the best,
—MB see less
Hi there,

That is a great question, and yes you can! You can log in your one Tile account onto as many devices as you wish. Also, you have the option of sharing Tiles to different Tile accounts: https://tileteam.zendesk.com/hc/en-us/articles/205332837

One item of note though is that a Tile will only be able to be connected at any given point to one device at a Tile. You can still use it with two devices, but it will alternate connecting between the two depending on which is interacting with it at the time.

Please email us at socialsupport@thetileapp.com if you have any additional questions or concerns.

Thank you!

All the best,
—MB

Tile
Manufacturer · January 27, 2020
  • 1
    vote

    votes
Answer:
Hi there,

Great question. All of our Tiles are currently rated to operate within the temperature range of -10°C to 60°C. (14°F to 140°F). Outside of the rated temperature range, your Tile may be impacted. … see more
Hi there,

Great question. All of our Tiles are currently rated to operate within the temperature range of -10°C to 60°C. (14°F to 140°F). Outside of the rated temperature range, your Tile may be impacted.

For more information regarding our different Tile models, please visit: https://tileteam.zendesk.com/hc/en-us/articles/229572348

Thanks for your interest in Tile!

All the best,
JB see less
Hi there,

Great question. All of our Tiles are currently rated to operate within the temperature range of -10°C to 60°C. (14°F to 140°F). Outside of the rated temperature range, your Tile may be impacted.

For more information regarding our different Tile models, please visit: https://tileteam.zendesk.com/hc/en-us/articles/229572348

Thanks for your interest in Tile!

All the best,
JB

Tile
Manufacturer · November 5, 2019
  • 0
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    votes
Answer:
Standard Tile is about 100’ without any obstructions. However, it relies on Bluetooth so I would plan for 50’ in a house (if it works at all). My experience is a 50% success rate even when the tile is within 5’ (five feet).
Caldreamz
· May 22, 2021
  • 0
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    votes
Answer:
Great question! Yes, you can definitely ring your Tile by tapping the ""Find"" button in the companion app that's installed on your mobile device if they are within the Bluetooth range of each other. For more information, visit the Tile App website's Help Center and search for 'How do I ring my Tile?'. We're here to help! - JA
Tile
Manufacturer · May 1, 2021