Customer Questions & Answers

Find answers in product info, Q&As, reviews

There was a problem completing your request. Please try your search again later.
All Product Information Customer Q&A's Customer Reviews

Your question might be answered by sellers, manufacturers, or customers who bought this product.

Please make sure that you are posting in the form of a question.

Please enter a question.

Showing 1-10 of 478 questions
Sort by
  • 17
    vote

    votes
Answer:
While our 5-Series does not support 4k/120Hz, it does have ALLM for a and a great low input lag. For advanced gaming features including the world's first THX Certified Game Mode, take a look at our Award Winning 6 Series! Hope this helps! Thank you, TCL Customer Support
TCL NA
Manufacturer · September 21, 2020
  • 12
    vote

    votes
Answer:
It's still a native 60Hz panel. Do your research. Regardless what it "supports", the max FPS will be 60 because it's a 60Hz panel. So for example, if you connect a gaming PC to it and post a fps counter, depending on the PC specs and game you play, it might say you are getting 200FPS but the max your going to actually … see more It's still a native 60Hz panel. Do your research. Regardless what it "supports", the max FPS will be 60 because it's a 60Hz panel. So for example, if you connect a gaming PC to it and post a fps counter, depending on the PC specs and game you play, it might say you are getting 200FPS but the max your going to actually see is 60 FPS because you are limited to the display panel. Also "natural motion 240" is fancy talk for their black frame insertion technology they use to reduce motion blur and artifacts. Again, do your research if you are planning to buy a TV for next-gen consoles and 120 hz gaming. if you are looking for a TV specifically for high refresh rate gaming and low latency input, this is not the TV for you. see less It's still a native 60Hz panel. Do your research. Regardless what it "supports", the max FPS will be 60 because it's a 60Hz panel. So for example, if you connect a gaming PC to it and post a fps counter, depending on the PC specs and game you play, it might say you are getting 200FPS but the max your going to actually see is 60 FPS because you are limited to the display panel. Also "natural motion 240" is fancy talk for their black frame insertion technology they use to reduce motion blur and artifacts. Again, do your research if you are planning to buy a TV for next-gen consoles and 120 hz gaming. if you are looking for a TV specifically for high refresh rate gaming and low latency input, this is not the TV for you.
Saad E.
· February 21, 2021
  • 9
    vote

    votes
Answer:
Absolutely! This 50 inch TCL Roku TV is compatible with most wall mounts that support a 200mm x 200mm VESA mounting pattern. You would need to provide any sort of mounting hardware or bracket. Hope this helps! Thank you, TCL Customer Support
TCL NA
Manufacturer · August 13, 2020
  • 8
    vote

    votes
Answer:
For this 75 inch TCL Roku TV, there are actually 2 different options for feet placement. At the wider position, the feet spacing to fit on a stand is 71.5 inches. At the more narrow position, the feet spacing to fit on a stand is 36.2 inches. You would simply choose whichever option would best fit your home setup. Hope… see more For this 75 inch TCL Roku TV, there are actually 2 different options for feet placement. At the wider position, the feet spacing to fit on a stand is 71.5 inches. At the more narrow position, the feet spacing to fit on a stand is 36.2 inches. You would simply choose whichever option would best fit your home setup. Hope this helps! Thank you, TCL Customer Support see less For this 75 inch TCL Roku TV, there are actually 2 different options for feet placement. At the wider position, the feet spacing to fit on a stand is 71.5 inches. At the more narrow position, the feet spacing to fit on a stand is 36.2 inches. You would simply choose whichever option would best fit your home setup. Hope this helps! Thank you, TCL Customer Support
TCL NA
Manufacturer · October 5, 2020
  • 3
    vote

    votes
Answer:
For this 65 inch TCL Roku TV, there are actually 2 different options for feet placement. At the wider position, the feet spacing to fit on a stand is 54.5 inches. At the more narrow position, the feet spacing to fit on a stand is 29.8 inches. You would simply choose whichever option would best fit your home setup. Hope… see more For this 65 inch TCL Roku TV, there are actually 2 different options for feet placement. At the wider position, the feet spacing to fit on a stand is 54.5 inches. At the more narrow position, the feet spacing to fit on a stand is 29.8 inches. You would simply choose whichever option would best fit your home setup. Hope this helps! Thank you, TCL Customer Support see less For this 65 inch TCL Roku TV, there are actually 2 different options for feet placement. At the wider position, the feet spacing to fit on a stand is 54.5 inches. At the more narrow position, the feet spacing to fit on a stand is 29.8 inches. You would simply choose whichever option would best fit your home setup. Hope this helps! Thank you, TCL Customer Support
TCL NA
Manufacturer · October 8, 2020
  • 2
    vote

    votes
Answer:
All new TCL Roku TVs come with a standard one-year part and labor warranty. You can visit https://support.tcl.com/us/03-tcl-tv-warranty-information for more specific warranty questions. Hope this helps! Thank you, TCL Customer Support
TCL NA
Manufacturer · August 16, 2020
  • 1
    vote

    votes
Answer:
Without the feet attached, the dimensions of this 65 inch 5-Series (where this question is asked) TCL Roku TV are as follows: (W x H x D) 56.9" x 32.5" x 3.0". Hope this helps! Thank you, TCL Customer Support
TCL NA
Manufacturer · August 24, 2020
  • 1
    vote

    votes
Answer:
everybody always wants 120Hz - but that is a feature only found in expensive high end models, not low budget TVs. The 5 series is a lower end set for TCL.
For VRR you can look at their new 6 series, that one apparently can reach 120 in the gaming VRR mode. I just dont believe the panel itself is 120 native for every v… see more
everybody always wants 120Hz - but that is a feature only found in expensive high end models, not low budget TVs. The 5 series is a lower end set for TCL.
For VRR you can look at their new 6 series, that one apparently can reach 120 in the gaming VRR mode. I just dont believe the panel itself is 120 native for every video source.
TCL also has an 8 series set due, but could not find specs detailing refresh speeds other than their fake 'natural motion' figure at 480Hz see less
everybody always wants 120Hz - but that is a feature only found in expensive high end models, not low budget TVs. The 5 series is a lower end set for TCL.
For VRR you can look at their new 6 series, that one apparently can reach 120 in the gaming VRR mode. I just dont believe the panel itself is 120 native for every video source.
TCL also has an 8 series set due, but could not find specs detailing refresh speeds other than their fake 'natural motion' figure at 480Hz

John Doe
· August 15, 2020
  • 1
    vote

    votes
Answer:
For this 50 inch TCL Roku TV, the feet spacing to fit on a stand is 42.8 inches. Hope this helps! Thank you, TCL Customer Support
TCL NA
Manufacturer · August 11, 2020
  • 1
    vote

    votes
Answer:
For this 75 inch TCL Roku TV, there are actually 2 different options for feet placement. At the wider position, the feet spacing to fit on a stand is 71.5 inches. At the more narrow position, the feet spacing to fit on a stand is 36.2 inches. You would simply choose whichever option would best fit your home setup. Hope… see more For this 75 inch TCL Roku TV, there are actually 2 different options for feet placement. At the wider position, the feet spacing to fit on a stand is 71.5 inches. At the more narrow position, the feet spacing to fit on a stand is 36.2 inches. You would simply choose whichever option would best fit your home setup. Hope this helps! Thank you, TCL Customer Support see less For this 75 inch TCL Roku TV, there are actually 2 different options for feet placement. At the wider position, the feet spacing to fit on a stand is 71.5 inches. At the more narrow position, the feet spacing to fit on a stand is 36.2 inches. You would simply choose whichever option would best fit your home setup. Hope this helps! Thank you, TCL Customer Support
TCL NA
Manufacturer · September 16, 2020