How do automotive services work?
Frequently asked questions
How are the service providers screened by Amazon?
All service providers have been handpicked and are required to be business background-checked, insured, and licensed if applicable.
What’s included in the service fee?
The service fee for tires includes tire installation and balancing. The serivice fee for batteries and brakes includes installation. Some providers may offer additional service as part of the service fee.
How are cancellations and returns managed?
On Your Orders page, click “Cancel Order” or click “Return or Replace Items”, then you will be guided through the process. Once an order is cancelled, your appointment will also be cancelled.
What if I’m not happy with the provided service?
If the service was not completed according to the final scope agreed through Amazon’s systems, we’ll work with you and the service provider to correct the problem, or we’ll give you your money back.
How do I find out when my appointment is?
You will receive an e-mail confirming a date and time for your appointment.
How do I know if there is service in my area?
Service locations are only visible if you live in a zip code within 30 miles of a service center. Service locations and coverage vary by product.