The food is great and my Beagle loves it. We've been giving it to her for a long time. This time, on our last order, the bag arrived not sealed properly, so for this i need to give a 3. It looks like the food is ok and not tampered with. There is just a small opening in the seal at the top like the heat seal didn't take. Probably going to use the food anyway, since I'm low on it and seems like it would take too long to return or get another package! I'm a bit disappointed that the package came this way. It's the first time like this. Hopefully we'll never get one like this again.