Customer Review

Reviewed in the United States on April 24, 2019
Something is very wrong with this paper. I bought 5 boxes (50 reams total) for my company and literally every ream we tried resulted in a paper jam. There did not seem to be anything wrong with the paper. It was neat and without imperfections and they were all wrapped in the poly wrap that it came in. But it just kept jamming the printer. Sometimes we would get multiple jams per ream, much less one in 10,000, which I will go over in a bit.

Our company prints up to 4000 pages in a business day so paper is very important, and as you can imagine it becomes very annoying to clear multiple paper jams in a day when every ream has at least one jam. This should be called the Bob Marley of paper... because it's always Jammin.

Attached are printouts of the print error activities. All of the jam events were from this Hammermill paper. We switched back to other paper that we got and everything was fine.

When the paper actually does cycle and print, it looks as you would expect. Nothing special about its brightness or print quality, especially since we are printing on an enterprise HP printer.

I reached out to Hammermill to see if they would honor the jam free guarantee that you see in the images and on the packaging itself, which states: "no more than one jam in 10,000 sheets or we'll replace the paper or refund the pruchase price." No response in 3 weeks. So I have recycled what we have left and have gone to a different brand. We will just buy from another brand and never from Hammermill again.
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2.0 out of 5 stars Jamming, jamming, everywhere
By Eric M. on April 24, 2019
Something is very wrong with this paper. I bought 5 boxes (50 reams total) for my company and literally every ream we tried resulted in a paper jam. There did not seem to be anything wrong with the paper. It was neat and without imperfections and they were all wrapped in the poly wrap that it came in. But it just kept jamming the printer. Sometimes we would get multiple jams per ream, much less one in 10,000, which I will go over in a bit.

Our company prints up to 4000 pages in a business day so paper is very important, and as you can imagine it becomes very annoying to clear multiple paper jams in a day when every ream has at least one jam. This should be called the Bob Marley of paper... because it's always Jammin.

Attached are printouts of the print error activities. All of the jam events were from this Hammermill paper. We switched back to other paper that we got and everything was fine.

When the paper actually does cycle and print, it looks as you would expect. Nothing special about its brightness or print quality, especially since we are printing on an enterprise HP printer.

I reached out to Hammermill to see if they would honor the jam free guarantee that you see in the images and on the packaging itself, which states: "no more than one jam in 10,000 sheets or we'll replace the paper or refund the pruchase price." No response in 3 weeks. So I have recycled what we have left and have gone to a different brand. We will just buy from another brand and never from Hammermill again.
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