Customer Review

Reviewed in the United States on February 3, 2018
Researched very well. Very clear and good insights about dealing with customer relationship. I understand that this book is written by a prolific writer but I find it annoying to always read the line "quarter of century". I find it repetitive and somewhat a humble brag of the author's achievement that he has to preface his examples with his quarter-of-century achievements and patents.
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