Customer Review

Reviewed in the United States on February 4, 2020
Customer service reached out almost immediately with a phone call, and offered either a refund or replacement. It means a lot that the company is able to stand behind their product and can offer reassurance beyond Amazon's return window.
Our luggage was checked at the gate (not due to size restriction) and unfortunately came back to us completely dented in and a piece of plastic was cracked. Not durable when shipped.
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