Worked great the first few times until the hose broke. Called Bissell and after reading them the serial number off of the SpotClean the nice Indian lady on the phone told me that everything is covered under the 2 year warranty, she even found me a certified Bissell Repair Center in my area. Took this item to the repair center and was told that the hose breaking is NOT covered by the 2 year warranty that the nice Indian Lady had told me about over the phone. Basically, the hose broke because of how it wraps up when it is stored. When the hose is wrapped up it puts too much strain hose just below the head. Fundamental design flaw, waste of money. DO NOT BUY!