This is my second Hamilton Beach dispenser style coffee maker. I had the older version for 7-8 years and loved it. When it came time to replace it- I of course wanted the same type. This model was updated with the water reservoir on the side- which is an improvement. Unfortunately- they have downgraded to very cheap plastic for the body and components. I dropped the water reservoir in my sink when filling it one morning and the hinge for the lid broke off on one side because it is thin plastic. The dispenser button sticks inside the frame of the body continuously which pours coffee all over my counter. It happens about 50% of the time when dispensing. I have to use the end of a spoon or fork to pull the dispensing button out of the frame which stops the coffee from flowing. I never had this issue with the old design in 7-8 years. Hamilton Beach needs to fix this- it is a major issue.