Customer Review

Reviewed in the United States on February 10, 2016
I have to preface this with I've never owned a brand new vacuum before. I've had used ones, good & bad that I kept repairing, but it was time. The 1st thing I noticed was how quiet the Shark is. Sweet! The suction is way better than the best ones I've owned in the past. I love how easy it is to empty, change the configurations & attach accessories. The LED lights are great, especially on the handle with accessories! I was going to purchase a Dyson because of the extra long hose for doing the stairs. I just couldn't see paying $500 for a vacuum, & the Shark came with a powered roller brush pet attachment that works great on the carpeted stairs & furniture. I do wish the hose was longer. There could be an extender, I haven't looked. The only minor negative so far is going from bare floor or carpet to a throw or area rug. I'm used to the old style vacuum where you tilted the handle down & the head came up to go over the edge. The Shark has to be turned & tilted & maybe it will make it over, or I've just learned that turning off the powered roller will help. The 1st time I used the Shark, it caught the edge & is so powerful it unwound about 3 feet of material. I cleaned the whole house using the deep clean setting & was pretty disgusted with all the stuff it picked up. I've noticed no loss of suction even when the dirt bin is full, & after several months of using it. As long as the plastic holds up half as long as the metal vacuums I've previously owned, it's fantastic! It's so easy to use & moves so easy, I find I vacuum more often.
Edit-7/2017:
I loved the Shark until about 1½ yrs. later. The interior hose in the powered floor nozzle is tearing apart & full of holes! Shark wants me to buy a new nozzle for $120. They seem to be just ignoring their warranty! If I knew I would have to spend an additional $120 every 1 1/2 yrs., I wouldn't have bought the Shark. I would have gone for the Dyson. I'm hoping their customer service will come around & send me a new nozzle. I'll update again if they do.
Edit-9/2017:
Well, after some persistence, they DID send me a new nozzle. The only cost was $20 for shipping. I'm pretty happy with Shark again, but I'm wondering if other people have had this problem. I added some photos of the problem.
Customer image
1.0 out of 5 stars 1st new vacuum-FANTASTIC! [7/2017 Edit-MAYBE NOT!] [9/2017 Edit-Happy Again!]
By Scott on February 10, 2016
I have to preface this with I've never owned a brand new vacuum before. I've had used ones, good & bad that I kept repairing, but it was time. The 1st thing I noticed was how quiet the Shark is. Sweet! The suction is way better than the best ones I've owned in the past. I love how easy it is to empty, change the configurations & attach accessories. The LED lights are great, especially on the handle with accessories! I was going to purchase a Dyson because of the extra long hose for doing the stairs. I just couldn't see paying $500 for a vacuum, & the Shark came with a powered roller brush pet attachment that works great on the carpeted stairs & furniture. I do wish the hose was longer. There could be an extender, I haven't looked. The only minor negative so far is going from bare floor or carpet to a throw or area rug. I'm used to the old style vacuum where you tilted the handle down & the head came up to go over the edge. The Shark has to be turned & tilted & maybe it will make it over, or I've just learned that turning off the powered roller will help. The 1st time I used the Shark, it caught the edge & is so powerful it unwound about 3 feet of material. I cleaned the whole house using the deep clean setting & was pretty disgusted with all the stuff it picked up. I've noticed no loss of suction even when the dirt bin is full, & after several months of using it. As long as the plastic holds up half as long as the metal vacuums I've previously owned, it's fantastic! It's so easy to use & moves so easy, I find I vacuum more often.
Edit-7/2017:
I loved the Shark until about 1½ yrs. later. The interior hose in the powered floor nozzle is tearing apart & full of holes! Shark wants me to buy a new nozzle for $120. They seem to be just ignoring their warranty! If I knew I would have to spend an additional $120 every 1 1/2 yrs., I wouldn't have bought the Shark. I would have gone for the Dyson. I'm hoping their customer service will come around & send me a new nozzle. I'll update again if they do.
Edit-9/2017:
Well, after some persistence, they DID send me a new nozzle. The only cost was $20 for shipping. I'm pretty happy with Shark again, but I'm wondering if other people have had this problem. I added some photos of the problem.
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