To start with, the unit came with only 2 rubber feet, both on the backside of the bottom, so it didn't sit level on the counter, AND when you push your cup onto the button to get coffee, the entire unit slides on the counter unless you hold it in place because it doesn't have all 4 rubber feet. Second, I love dark roast coffee, but the coffee tastes burned, regardless which brew setting you use. Third, and last but not least, Hamilton Beach customer service is either unknowledgable or unwilling to even send me a set of rubber feet to rectify the sliding across the counter situation. In fact, I was told by Hamilton Beach customer support that this unit only comes with 2 rubber feet, and they do not offer the rubber feet as a replacement or warranty part. I have had several products from Hamilton Beach in the past, and they were decent quality, but after this I will no longer buy anything producted by them.