I've had a WD My Cloud for years. I decided to add a My Cloud Home for the sharing features. I've had it for almost 2 years. About 6 months ago, the drive took over our network and caused it to crash. Unsure what was happening, we replaced our entire network and modem. Finally, we figured out if the My Cloud Home was connected the wifi network crashed (yes, no local wifi) and we had no internet connection. I could and still can access the drive, but we can't access anything else.
It ran great for over a year prior. I have no idea what happened. Did an update automatically happen and cause it to go wonky? I tried posting help on their forums but got no reply. I know from past experience customer service is a joke and quite frankly, if something like this can happen, I don't really want to fix it or replace it. I plan to hit it with a sledgehammer once I get all of the data off. I used 87 GB of my 4TB. What a waste.
The only way to get the data off is via the internet interface or with it plugged into my router. I can't directly connect it to my computer to either diagnose or remove data and it must have internet in order to function at all. That means anything I want to do to diagnose the stupid drive can't be done. Also, all updates happen automatically, so I can't even force an update in case that's the issue. All-in-all, a complete waste of money and time.