Tired of constantly getting port scanned, I wanted something better than a consumer grade firewall so I decided to purchase this since we have the more robust version at work. It was easy to setup.... blocked all the crap the internet has become from constantly trying to hack the local LAN. I can now tunnel into an encrypted VPN at home without issue. I haven't had to use support yet but at work when we had to they are great. My next purchase will be their WiFi access points and I can finally say goodbye to the crappy consumer grade access point I currently have.