Customer Review

Reviewed in the United States on December 3, 2019
I have owned many suitcases in my life as I travel internationally at least twice a year for work. This is by far the WORST I’ve owned!

We got this as a wedding gift from our registry. We were excited about the good reviews and we decided to give them a try.

One trip in, the zipper started acting up. It was very hard to close, making me have to open up the zipper and try again. It was like a puzzle! And the suitcase was not even full. I have had issues closing suitcases in the past (when they’re too full), but once the zipper was closed... that was it! This is not the case with this suitcase.

I thought this was normal but after the zipper opened up (in a random location, not even where the zipper ended), I decided to call the company.

Customer service was great! I cannot complain. They asked me to ship back the suitcase, that it would be fixed and shipped back to us. I was happy with this solution.

A couple of weeks after this we received a brand new suitcase in the mail. Very surprising, but we didn’t give it much thought. Two days later... I received my old suitcase in the mail with the zipper in the same crappy condition we sent it in. I thought this was odd, but didn’t complain as I already had a brand new one. The weird part was the company sent yet another brand new one days later... we didn’t know what to think, but we left it alone.

While it doesn’t seem bad to have that many suitcases, the problem is none of them work! we have used these suitcases a couple of times and every time we have had at least one incidence during our trip where we cannot close them. It gets ridiculous when you are in a rush trying to get to the airport and can’t get your suitcase to close.

The last straw was our most recent trip where TSA decided to check our luggage, then they couldn’t close the suitcase themselves, so they left a note and packed my suitcase in a plastic bag that ripped by the time it made it to our destination. We lost a couple of items because of a suitcase with a faulty zipper (and yes, it was one of the new ones the company sent to us).

After this experience we decided not to use them anymore. We were very upset, but refused to spend more time on phone talking to the company since we don’t want any more new suitcases with poor-quality zippers. I just want to travel with peace of mind that I can open and close my suitcase whenever I want to... and that TSA can too!

Read the bad reviews on amazon... not the first customer complaining about zippers. I ended up with 3 suitcases with faulty zippers: 3 out of 3!

Will just ignore amazon reviews on not-so-known companies and get ourselves A couple of Samsonite instead. You should too.
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1.0 out of 5 stars DO NOT BUY - Poor quality zippers
By Mila V on December 3, 2019
I have owned many suitcases in my life as I travel internationally at least twice a year for work. This is by far the WORST I’ve owned!

We got this as a wedding gift from our registry. We were excited about the good reviews and we decided to give them a try.

One trip in, the zipper started acting up. It was very hard to close, making me have to open up the zipper and try again. It was like a puzzle! And the suitcase was not even full. I have had issues closing suitcases in the past (when they’re too full), but once the zipper was closed... that was it! This is not the case with this suitcase.

I thought this was normal but after the zipper opened up (in a random location, not even where the zipper ended), I decided to call the company.

Customer service was great! I cannot complain. They asked me to ship back the suitcase, that it would be fixed and shipped back to us. I was happy with this solution.

A couple of weeks after this we received a brand new suitcase in the mail. Very surprising, but we didn’t give it much thought. Two days later... I received my old suitcase in the mail with the zipper in the same crappy condition we sent it in. I thought this was odd, but didn’t complain as I already had a brand new one. The weird part was the company sent yet another brand new one days later... we didn’t know what to think, but we left it alone.

While it doesn’t seem bad to have that many suitcases, the problem is none of them work! we have used these suitcases a couple of times and every time we have had at least one incidence during our trip where we cannot close them. It gets ridiculous when you are in a rush trying to get to the airport and can’t get your suitcase to close.

The last straw was our most recent trip where TSA decided to check our luggage, then they couldn’t close the suitcase themselves, so they left a note and packed my suitcase in a plastic bag that ripped by the time it made it to our destination. We lost a couple of items because of a suitcase with a faulty zipper (and yes, it was one of the new ones the company sent to us).

After this experience we decided not to use them anymore. We were very upset, but refused to spend more time on phone talking to the company since we don’t want any more new suitcases with poor-quality zippers. I just want to travel with peace of mind that I can open and close my suitcase whenever I want to... and that TSA can too!

Read the bad reviews on amazon... not the first customer complaining about zippers. I ended up with 3 suitcases with faulty zippers: 3 out of 3!

Will just ignore amazon reviews on not-so-known companies and get ourselves A couple of Samsonite instead. You should too.
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