Customer Review

Reviewed in the United States on March 12, 2019
Vacuum broke within 30 days of purchase. Samsung refused to return product but insisted to have it repaired. Upon its return, it broke again in a different way within a week. Samsung guaranteed me a 100% refund. When did not hear back about shipping, I called again. Speaking to a supervisor for an hour and a half, Samsung declined to return my product. Their warranty is like a 2nd hand stores - no returns! Based on warranty issues and product effectiveness, I cannot recommend this product.

- Brush does get dog & human hair wrapped around it contrary to advertisement.
- Debris does not make it to bin because of the turbine area being in the debris pathway.
- Vacuum navigated very well and left floors very clean when it actually cleaned; however, near the edge of the rug, it leaves alot on the floor.
- Alexa cannot control the device, only turn it "on". The Vacuum stays stationary.
- It does not navigate through the entire house. It has trouble making it through hallways.
- Edge feature only works 10% of when it should.

Finally, Amazon's typical return system denies the option to return. Thank you for the support, or lack there of.
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Product Details

3.9 out of 5 stars
3.9 out of 5
742 global ratings