I looked on KitchenAid's website and saw that the 5qt Artisan was $430, so I came to Amazon to find it cheaper. I sorted by the lowest price, as one does, and found this thing for half the price. Now, I am the kind of person who NEVER buys used things because I'm always worried that the first person wanted to get rid of it because something was wrong with it. But since this said "FACTORY refurbished," I decided to look into it. I read the description about it going back through the factory inspection so that all the mechanics work perfectly well and the only thing that could possibly be wrong with it would be marks in the paint. It also comes with all the original parts (3 beaters, a bowl, and an instruction/recipe book) and a 6 month warranty. It had a 4.5 star rating with over 400 reviews, so I decided to buy it. I also paid a little more for the 2 year warranty, just in case. It had a couple tiny scratches on it here and there, but you wouldn't notice unless you were lookin for them. It was definitely worth it to get a perfectly functioning mixer for half price! Would definitely recommend this to a friend to save a bundle. Also thinking about buying a slash guard and a second bowl so I don't have to stop and wash it if I'm making more than one thing at once.