Updated- the seller was very diligent in following up based on the prior review-clearly they go out of their way to make things right which is great- they offered to replace the broken bag or produce a credit, hence I move up my review based on the seller’s willingness to make things right. Purchased this set for my daughter. While on vacation we discovered the large hard shell had broken and had to get the hotel to duct tape the case to avoid having to buy another suitcase while on the road. The reality is we used this bag once, and clearly does not have the quality of other cases. We purchased this because reviews were good and my daughter liked the color. My 2 cents is to stick to Samsonite, those lasted over 10 years for us.