This product is worse than worst. There is no way to download folders from My Cloud Home to a phone. I just spent two hours on the phone with customer support talking to multiple people. I was finally told that the feature is disabled on the home version. You can only download individual files, so if you want to keep a backup of, say your music collection, you would have to download each individual song. If you have a large music collection, that is impossible. Western Digital is misleading their customers.