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Customer Review

Reviewed in the United States 🇺🇸 on March 2, 2017
So I have been suffering....and let me repeat this....suffering for over 5 years with a Kreepy Krauly Great White which retails for over $400 bucks. I have been looking at robotic cleaners for a while. This project came in 2 steps. 1) Eliminate most of the tree limbs around/above the pool dropping leaves in, and 2) Purchase a REAL robotic pool cleaner. Step one was completed this weekend. As many limbs as could be removed were cut, and above the pool is completely clear now. Step 2 started on Monday, I found this robotic vacuum out of the blue and it had several good reviews AND a $50 rebate, so I thought WTH, I might as well get it. Yesterday (Wednesday) the vacuum arrived, but I had work to do first. Three huge piles of tree limbs from the tree cutters to haul to the streets so the city waste will pick it up. 3 hours later I had the 2 piles next to the pool clear. Next I had to remove the winter net from the pool which in the past is the only defense against leaves and debris. Of course removing the net means all the debris stuck around the edges of the net most likely goes in the pool, which FYI already had a lot of debris in it because my Kreepy Krauly Great White refuses to go to the shallow end. EVER. So we have a pool full of debris and I removed the Great White and took pictures of it for its ebay auction. I opened the Dolphin Escape excitedly. I couldn't wait to try it. It was ready to go out of the box. Connected the power cable to the power supply after untangling the cord completely, dropped the thing in the water and hit start. 1 hour later, the pool looked like the photo I attached. Now, granted, it didn't get every single thing out on the first try. I ran it for a second cycle and went to bed and when I woke up I'd say 99 percent of the debris was totally gone. I was so happy. I pulled it out, opened the lid and found all that stuff in the debris canister. Easily emptied it, washed it with a hose, and put it back in the unit. I disconnected the power cable, untangled and coiled the cable onto the unit, and placed it upside down as instructed in my storage shed so it could get a nap after all the hard work. I can't say enough how pleased I am about this purchase. I also got the 4 year extended warranty available, which I encourage you to also do. I would say this is a huge win, factoring in of course it it lasts a long time. I'm thinking I'll have to do this maybe 2 or 3 times a week in the winter time but I may not even need the pool net anymore!

EDIT: I noticed when the cleaner switches directions it leaves the ground and floats, popping a wheelie. I called maytronics and they said this is a feature, not a flaw. I find that difficult to believe, however since it still cleans properly every single time, I cannot hold it against them.

Edit 7/20/17 - Unit is still working GREAT. I use it once a week, have had no problems. I will stress to you, buy the extended warranty. Getting an extended warranty on a pool cleaner is almost unheard of, and it's cheap, so buy it. But still this thing is running like a freaking champ!

Fast forward to 2020- The unit still works great. My ONLY issue is the one design flaw with this thing and it is that it pops stupid wheelies every time it changes directions. This is definitely not a feature. When it's popping wheelies it's not cleaning.
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5.0 out of 5 stars A Tale of 2 Cleaners, Out with old, in with the new.
By SupercarStreetracing on March 2, 2017
So I have been suffering....and let me repeat this....suffering for over 5 years with a Kreepy Krauly Great White which retails for over $400 bucks. I have been looking at robotic cleaners for a while. This project came in 2 steps. 1) Eliminate most of the tree limbs around/above the pool dropping leaves in, and 2) Purchase a REAL robotic pool cleaner. Step one was completed this weekend. As many limbs as could be removed were cut, and above the pool is completely clear now. Step 2 started on Monday, I found this robotic vacuum out of the blue and it had several good reviews AND a $50 rebate, so I thought WTH, I might as well get it. Yesterday (Wednesday) the vacuum arrived, but I had work to do first. Three huge piles of tree limbs from the tree cutters to haul to the streets so the city waste will pick it up. 3 hours later I had the 2 piles next to the pool clear. Next I had to remove the winter net from the pool which in the past is the only defense against leaves and debris. Of course removing the net means all the debris stuck around the edges of the net most likely goes in the pool, which FYI already had a lot of debris in it because my Kreepy Krauly Great White refuses to go to the shallow end. EVER. So we have a pool full of debris and I removed the Great White and took pictures of it for its ebay auction. I opened the Dolphin Escape excitedly. I couldn't wait to try it. It was ready to go out of the box. Connected the power cable to the power supply after untangling the cord completely, dropped the thing in the water and hit start. 1 hour later, the pool looked like the photo I attached. Now, granted, it didn't get every single thing out on the first try. I ran it for a second cycle and went to bed and when I woke up I'd say 99 percent of the debris was totally gone. I was so happy. I pulled it out, opened the lid and found all that stuff in the debris canister. Easily emptied it, washed it with a hose, and put it back in the unit. I disconnected the power cable, untangled and coiled the cable onto the unit, and placed it upside down as instructed in my storage shed so it could get a nap after all the hard work. I can't say enough how pleased I am about this purchase. I also got the 4 year extended warranty available, which I encourage you to also do. I would say this is a huge win, factoring in of course it it lasts a long time. I'm thinking I'll have to do this maybe 2 or 3 times a week in the winter time but I may not even need the pool net anymore!

EDIT: I noticed when the cleaner switches directions it leaves the ground and floats, popping a wheelie. I called maytronics and they said this is a feature, not a flaw. I find that difficult to believe, however since it still cleans properly every single time, I cannot hold it against them.

Edit 7/20/17 - Unit is still working GREAT. I use it once a week, have had no problems. I will stress to you, buy the extended warranty. Getting an extended warranty on a pool cleaner is almost unheard of, and it's cheap, so buy it. But still this thing is running like a freaking champ!

Fast forward to 2020- The unit still works great. My ONLY issue is the one design flaw with this thing and it is that it pops stupid wheelies every time it changes directions. This is definitely not a feature. When it's popping wheelies it's not cleaning.
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