We ordered a custom size, in their dark grey color. A huge 120x120 inch duvet cover, and some pillow cases. I can't find that size duvet cover anywhere! I washed the duvet cover according to instruction... and it bled so much there were sections that looked bleached. At first I questioned my washing. But I didn't add bleach. So then I washed the pillow covers in a separate load, different mild detergent, and the same thing happened. Must have been a bad dye job. So I contacted customer service, they asked for pictures, which I sent, and they replaced it!! No hassle. I have not yet washed the replacement so no update yet. Just wanted to mention the awesome customer service.